Lead CRM Devops Engineer

Starhub Ltd; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

StarHub Ltd in Petaling Jaya is seeking a Lead CRM DevOps Engineer to own end-to-end DevOps strategy for CRM/OM platforms. You will design CI/CD pipelines, manage Kubernetes (EKS) architecture, and govern AWS infrastructure to deliver reliable microservices with security and scalability.

You will define SLOs/SLIs, lead incident management, and drive observability using Splunk, Prometheus, Grafana, and CloudWatch while mentoring engineers and collaborating across teams.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 6+ years in DevOps, SRE, or platform engineering with 2–3 years in leadership.
• Strong Java/Spring Boot and microservices experience.
• Hands-on with Kubernetes, CI/CD, and AWS cloud.
• Experience with IaC and observability tools.

Responsibilities

• Lead DevOps strategy and act as escalation point for production issues.
• Drive trunk-based development, automated testing, and release safety.
• Design and operate multi-cluster Kubernetes on AWS EKS/OCP.
• Govern cloud infra with Terraform/CloudFormation, ensuring security and cost control.
• Apply SRE by defining SLOs/SLIs and leading incident RCA.
• Ensure end-to-end reliability of CRM/OM integrations.
• Establish observability using Splunk, Prometheus, Grafana, CloudWatch.
• Mentor engineers and contribute to architecture reviews and docs.

Skills

Java

Spring Boot

Kubernetes

CI/CD

AWS

Terraform

CloudFormation

PostgreSQL

Python

Shell scripting

GitOps

Jenkins

GitLab CI

Prometheus

Grafana

Splunk

CloudWatch

Education

Bachelor’s degree in Computer Science or Software Engineering

Tools

Kubernetes

Helm

Terraform

CloudFormation

Jenkins

GitLab CI

AWS

PostgreSQL

Prometheus

Grafana

Splunk

CloudWatch

Job description

Location

Petaling Jaya, MY

Role Mission

As a Lead CRM DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical CRM and Order Management (CRM/OM) platforms.You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, and cloud infrastructure, ensuring high availability, scalability, and secure delivery of CRM/OM microservices on AWS EKS.

This role goes beyond executionrequiring you to drive DevOps best practices, establish SRE capabilities, and ensure end-to-end stability of customer journeys (order, provisioning, billing). You will act as a technical leader, guiding engineers and working across teams to enable faster, safer, and more reliable platform delivery.

Responsibilities

• Drive DevOps strategy and operating model for CRM/OM platforms, acting as the technical escalation point for complex production issues.
• Lead trunk ‑ based development adoption, automated testing, quality gates, and release safety mechanisms across microservices.
• Design and operate multi ‑ cluster Kubernetes platforms (EKS/OCP), including networking, RBAC, scaling, and resilience.
• Govern AWS cloud infrastructure and Infrastructure ‑ as ‑ Code using Terraform and/or CloudFormation, ensuring security, scalability, and cost efficiency.
• Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, and leading incident management and RCA.
• Ensure end ‑ to ‑ end reliability of CRM and API integrations across systems.
• Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, and on ‑ call tooling.
• Contribute to automation and code improvements,participatein architecture reviews, mentor engineers, and drive documentation and knowledge sharing.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, ora relatedfield.
• 6+ years of hands‑on experience across DevOps, SRE, and platform or software engineering, with at least 2–3 years in a senior or technical leadership role.
• Strongproficiencyin Java and Spring Boot, with hands‑on experience supporting microservices‑based and distributed architectures.
• Deep understanding of scalability, reliability engineering, and production system performance.
• Advanced hands‑on experience with:
  • Kubernetes (EKS preferred), Helm, and container orchestration
  • CI/CD platforms (Jenkins, GitLab CI) andGitOpspractices
  • AWS cloud services and architecture
  • Infrastructure as Code (Terraform and/or CloudFormation)
  • Strong SQL skills with hands‑on PostgreSQL administration and performance tuning experience.
  • Proficiencyin Python and shell scripting for automation and platform tooling.
  • Experience implementing observability and monitoring using tools such as Splunk, Prometheus, Grafana, and CloudWatch.
• Proven experience working in Agile/Scrum environments, with strong stakeholder management, communication, and technical leadership skills.
• Ability tooperateeffectively in a fast‑paced, production‑critical environment.