Lead, Cloud & Platform Services

AFFIN Group; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

AFFIN Group in Kuala Lumpur seeks a Senior Cloud & Platform Operations Lead to drive the bank's cloud and infrastructure platforms, ensuring availability, security, and regulatory compliance. You will manage cloud services, virtualization, and platform operations while guiding modernization and automation.

You will lead incident and change management, optimise costs (FinOps), and build dashboards for performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Minimum 5-8 years of experience in Cloud, Infrastructure, Platform Operations, or IT Services.
• Strong knowledge of cloud platforms (Azure, AWS, or GCP) and virtualization.
• Experience in cloud migration, automation, and service management in highly available environments.
• Familiarity with ITIL practices, disaster recovery, business continuity, and technology risk management.
• Experience in managing technology vendors, budgets, contracts, and cloud cost optimization initiatives.
• Strong leadership, stakeholder management, problem-solving, and communication skills.
• Experience in banking/financial services industry is an added advantage.

Responsibilities

• Lead enterprise cloud and infrastructure platform operations.
• Ensure 24x7 availability of critical services via proactive monitoring and incident management.
• Define and maintain platform standards, SOPs, and SLAs.
• Ensure cloud governance, cost optimization, resource utilization, and security compliance.
• Drive cloud adoption initiatives, migrations, and modernization programs.
• Lead incident, problem, and change management activities.
• Build operational dashboards and service performance reports; drive continuous improvement.
• Ensure platform resilience through disaster recovery and business continuity readiness.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Cloud awareness

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Azure

AWS

GCP

Virtualization

Disaster Recovery

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

This role responsible for leading, managing, and continuously improving the bank’s cloud and infrastructure platforms to ensure availability, security, performance, scalability, and regulatory compliance. The role oversees cloud services, server infrastructure, virtualization platforms and platform operations while driving modernization, automation, cost optimization, and service excellence initiatives.

JOB ACCOUNTABILITIES

Cloud & Platform Operations

• Lead the administration and support of enterprise cloud and infrastructure platforms.
• Ensure 24x7 availability of critical services through proactive monitoring and incident management.
• Define and maintain platform standards, operational procedures, and service-level objectives.
• Ensure cloud governance, cost optimization, resource utilization, and security compliance.
• Drive cloud adoption initiatives, migration projects, and modernization programs.

Financial & Vendor Management

• Manage platform-related budgets and operational expenditures.
• Identify opportunities for cost reduction and resource optimization.
• Monitor cloud consumption and support FinOps initiatives.
• Manage vendor contracts, licensing, renewals, and service performance. These activities are consistent with internal cloud operations and FinOps governance practices.

Service Reliability & Operational Excellence

• Lead incident, problem, and change management activities.
• Drive root cause analysis and implementation of permanent corrective actions.
• Establish operational dashboards, service performance reporting, and continuous improvement programs.
• Ensure platform resilience through disaster recovery and business continuity readiness.

Security, Risk & Compliance

• Ensure compliance with internal policies, cybersecurity standards, audit requirements, and regulatory obligations.
• Coordinate vulnerability remediation, security hardening, and risk mitigation activities.
• Support regulatory reviews, audits, technology risk assessments, and governance initiatives.

JOB REQUIREMENTS

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 - 8 years of experience in Cloud, Infrastructure, Platform Operations, or IT Services.
• Strong knowledge of cloud platforms (Azure, AWS, or GCP), virtualization, server infrastructure, and platform operations.
• Experience in cloud migration, automation, service management, and operational support within a highly available environment.
• Familiarity with ITIL practices, disaster recovery, business continuity, and technology risk management.
• Experience in managing technology vendors, budgets, contracts, and cloud cost optimization initiatives.
• Strong leadership, stakeholder management, problem-solving, and communication skills.
• Experience in the banking or financial services industry is an added advantage.