Lead, Cloud & Platform Services

Affin Business Services; Kuala Lumpur; On-site; MYR 260,000 - 380,000; Full time

Job summary

AFFIN BANK in Malaysia (Kuala Lumpur) seeks a Cloud & Platform Operations Lead to steer the enterprise cloud and infrastructure platforms, ensuring availability, security, and regulatory compliance. You will oversee cloud governance, cost optimization, automation, and modernization efforts, while managing budgets, vendors, and service performance.

This role demands leadership, strategic thinking, and collaboration across IT and business units.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 5–8 years in Cloud, Infrastructure, Platform Ops, or IT services.
• Strong knowledge of cloud platforms (Azure, AWS, GCP) and virtualization.
• Experience with cloud migration, automation, and service management.
• Familiarity with ITIL, disaster recovery, and risk management.
• Experience managing vendors, budgets, contracts, and cloud costs.
• Proven leadership and stakeholder management skills.

Responsibilities

• Lead admin and support of enterprise cloud and infrastructure platforms to ensure 24x7 availability.
• Define platform standards, procedures, and SLAs; govern cloud costs and security.
• Drive cloud adoption, migration projects, and modernization programs.
• Establish dashboards, performance reporting, and continuous improvement.

Skills

Cloud & Platform Ops

Cloud platforms (Azure AWS GCP)

Virtualization

Leadership & Stakeholder Mgmt

Communication

Education

Bachelor's Degree in CS/IT/Engineering

Job description

JOB PURPOSE

This role responsible for leading, managing, and continuously improving the bank's cloud and infrastructure platforms to ensure availability, security, performance, scalability, and regulatory compliance. The role oversees cloud services, server infrastructure, virtualization platforms and platform operations while driving modernization, automation, cost optimization, and service excellence initiatives.

JOB ACCOUNTABILITIES

• Cloud & Platform Operations Lead the administration and support of enterprise cloud and infrastructure platforms. Ensure 24x7 availability of critical services through proactive monitoring and incident management. Define and maintain platform standards, operational procedures, and service-level objectives. Ensure cloud governance, cost optimization, resource utilization, and security compliance. Drive cloud adoption initiatives, migration projects, and modernization programs.
• Financial & Vendor Management Manage platform-related budgets and operational expenditures. Identify opportunities for cost reduction and resource optimization. Monitor cloud consumption and support FinOps initiatives. Manage vendor contracts, licensing, renewals, and service performance. These activities are consistent with internal cloud operations and FinOps governance practices.
• Service Reliability & Operational Excellence Lead incident, problem, and change management activities. Drive root cause analysis and implementation of permanent corrective actions. Establish operational dashboards, service performance reporting, and continuous improvement programs. Ensure platform resilience through disaster recovery and business continuity readiness.
• Security, Risk & Compliance Ensure compliance with internal policies, cybersecurity standards, audit requirements, and regulatory obligations. Coordinate vulnerability remediation, security hardening, and risk mitigation activities. Support regulatory reviews, audits, technology risk assessments, and governance initiatives.

JOB REQUIREMENTS

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 5 - 8 years of experience in Cloud, Infrastructure, Platform Operations, or IT Services.
• Strong knowledge of cloud platforms (Azure, AWS, or GCP), virtualization, server infrastructure, and platform operations.
• Experience in cloud migration, automation, service management, and operational support within a highly available environment.
• Familiarity with ITIL practices, disaster recovery, business continuity, and technology risk management.
• Experience in managing technology vendors, budgets, contracts, and cloud cost optimization initiatives.
• Strong leadership, stakeholder management, problem-solving, and communication skills.
• Experience in the banking or financial services industry is an added advantage.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

“Always about you”

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.