Head, IT Operations

Affin Business Services; Cyberjaya; On-site; MYR 360,000 - 600,000; Full time

Job summary

AFFIN Bank is seeking a senior IT Leader to guide the Information Technology Services, aligning applications, infrastructure, information security and operations with business strategy in Cyberjaya. You will shape technology strategy, manage budgets, drive risk and compliance, and lead a team to deliver resilient IT services.

This is a high-impact role requiring deep experience in regulated environments and collaboration with C-level stakeholders.

Qualifications

• 10–15 years of progressive experience in Information Technology with 5–8 years in a senior management or leadership role.
• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline.
• A Master’s Degree (MBA / MSc in IT / Digital Transformation) is an added advantage.
• Professional certifications would be advantageous.

Responsibilities

• Strategy - Create and maintain emerging technology in line with organization needs.
• Spot new technological trends and its potential impact on the business.
• Governance - Ensure policies and strategy in compliance with regulatory and industry standards.
• Drive emerging technology adoption to various stakeholders to obtain buy-in.
• Effectively align mid and senior executive stakeholder expectations through working and steering committees.
• Implementation - collaborate with the C-Level suites and managers to establish plans, requirements and priorities.
• Budget - Manage annual technology development budget and review, audit, and prioritization of all technology initiatives.
• Service - Organize and implement servicing and support of all technology stack, including IT security, audit, compliance, production and DR requirements.
• Staff - Line manage and develop the technology team, setting objectives and supporting performance.

Skills

IT Leadership

Strategic Planning

Information Security

Governance

Budget Management

Stakeholder Management

Cloud & Infrastructure

Disaster Recovery

Education

Bachelor's in IT/CS/IS/Engineering

MBA / MSc IT / Digital Transformation

Professional Certifications

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

Responsible for the leadership and coordination of the information Technology Services of the organization. To manage entire spectrum of the Information Technology Department; applications/systems, information security, infrastructure, and any ad hoc operational matters.

JOB ACCOUNTABILITIES

• Strategy - Create and maintain emerging technology in line with organization needs.
• Spot new technological trends and its potential impact on the business.
• Governance - Ensure policies and strategy in compliance with regulatory and industry standards.
• Drive emerging technology adoption to various stakeholders to obtain buy-in.
• Effectively align mid and senior executive stakeholder expectations through working and steering committees.
• Implementation - collaborate with the C-Level suites, lines of business managers to establish plans, business requirements and project priorities.
• Budget - Manage annual technology development budget and any associated funds. Specifically, to be responsible for the review, audit, and prioritization of all technology initiatives.
• Service - Organize and implement servicing and support of all technology stack. Manage IT security, audit, compliance, production and disaster recovery requirements to protect company information and assets
• Staff - To line manage and develop the technology team, working with them to plan and prioritize their workloads, set objectives, conduct appraisals and supported to continue improving their performance and results.

JOB REQUIREMENTS

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline.
• A Master’s Degree (MBA / MSc in IT / Digital Transformation) is an added advantage.
• Professional certifications would be advantageous.
• 10–15 years of progressive experience in Information Technology, with at least 5–8 years in a senior management or leadership role.
• Experience working in a regulated environment (e.g. financial services, government-linked companies, large corporates) is highly preferred.
• Proven track record in managing the full IT spectrum including: Applications and systems development IT infrastructure and cloud services Information security and cybersecurity IT operations, service management and disaster recovery.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today! \"Always About You\" At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.