Lead Analyst, Power Platform

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a BAU L2 Support Analyst focused on Power Apps, Power Automate, and Power BI within the Microsoft Power Platform. You will investigate technical issues, diagnose root causes, and implement system improvements to enhance existing solutions.

Strong communication in English, teamwork, and leadership potential are valued as you support end users and mentor junior colleagues in solving technical challenges.

Qualifications

• 3+ years BAU L2 support for Power Apps (MDA) & Power Automate.
• Extensive experience in Power Platform MS PowerApps, Flow and Power BI.
• Understanding of PowerApps formulas and development methods.
• Strong knowledge of Office 365 including Exchange, Intune, Azure AD and Azure ecosystem.

Responsibilities

• Understand and perform technical investigation and diagnosis.
• Ensure system improvements are implemented successfully.
• Provide technical support to end users as required.
• Guide & support Senior/Junior Analysts to solve project technical challenges.

Skills

Power Apps

Power Automate

Power BI

Azure AD

Office 365

Azure DevOps

English communication

Presentation skills

Teamwork

Tools

Azure DevOps

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Excellent problem-solving skills and attention to detail.

Understand and perform technical investigation and diagnosis.

Ensure that system improvements are successfully implemented

Provide technical support to end user as required.

Able to guide & support Senior/Junior Analyst to solve project technical challenge.

Technically strong to investigate, diagnosis, develop or oversee development of PowerApps and Power BI reports to improve existing solution app.

Requirements

Experiences:

• 3+ years working experience as BAU L2 Support for Power Apps (especially MDA) & Power Automate
• Extensive experience in the Microsoft Power Platform MS PowerApps, Flow, and Power BI (good to have).
• A clear understanding of PowerApps formulas and development methods.
• Strong foundational knowledge of Office 365 platform including Exchange, Intune, Azure AD, and Azure ecosystem.
• Strong teamwork skills and attention to details.
• Experience in DevOps tool such as MS Azure DevOps will be advantageous.

Practical Skills/Abilities:

• Able to communicate well in English.
• SLA familiarity and performance driven work culture.
• Experience in customer service, leadership and business support will be advantageous.
• Presentation skills with a high degree of comfort with both large and small audiences.
• Resourceful, independent and result oriented.
• A good team player and keen to learn.
• Possess personal attributes such as hard-working attitude, interpersonal skills, professional integrity, and initiative.
• Keen to learn, a team player and have good working attitude.