Laundry Supervisor: Lead, Training & Guest Care

Hilton; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hilton Kuala Lumpur is seeking a Laundry Supervisor to lead the laundry team, oversee shift operations and maintain high quality and efficiency across all laundry processes. You will train staff, ensure proper chemical usage, manage inventory, and uphold Hilton standards for guest laundry handling and care.

Strong communication and teamwork are essential, with the ability to work under physical and mental pressure.

Qualifications

• High School Degree is required.
• At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry.
• Good communication, organizational and coordination skills.
• Strong team player with a collaborative mindset.
• Able to work under physical and mental pressure.
• Knowledgeable of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing and machine operation.
• Computer literacy preferred.

Responsibilities

• Operate the laundry section during your shift.
• Inspect production methods and procedures for productivity.
• Assist guests with urgent laundry requests.
• Ensure guest items are treated carefully to minimize damages.
• Maintain knowledge of equipment operation for laundry operations.
• Apply chemicals properly to keep costs low and quality high.
• Maintain quality control for in-house linen and uniforms.
• Report faulty equipment to the Assistant Executive Housekeeper and Engineering.
• Ensure guest laundry charges are posted correctly.
• Confer with assistants and supervisors on production and personnel problems.
• Train team members according to procedures and conduct training meetings.
• Establish records for production standards and training techniques.
• Carry out any other duties as assigned.
• Adhere to Hilton policies and procedures, code of conduct and security policies.

Skills

Communication skills

Organizational skills

Coordination skills

Team player

Able to work under pressure

Laundry operations knowledge

Education

High School Degree

Tools

Computer literacy

Job description

Hilton Kuala Lumpur is seeking a Laundry Supervisor to lead the laundry team, oversee shift operations and maintain high quality and efficiency across all laundry processes. You will train staff, ensure proper chemical usage, manage inventory, and uphold Hilton standards for guest laundry handling and care.

Strong communication and teamwork are essential, with the ability to work under physical and mental pressure.