Lead Housekeeping Supervisor: Elevate Guest Stays

Hilton; Shah Alam; On-site; MYR 28,000 - 47,000; Full time

Job summary

Hilton Malaysia is seeking an Assistant Housekeeper to uphold high cleanliness standards and guest satisfaction on assigned floors. You will supervise housekeeping staff, manage inventory, and coordinate with other departments to ensure seamless operations.

You will lead by example, train new team members, handle guest requests, and report on operations to drive service excellence across the property.

Qualifications

• Proven experience as an Assistant Housekeeper or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsibilities

• Lead and oversee housekeeping attendants on assigned rooms and floors, ensuring cleanliness standards.
• Inspect rooms and public areas to meet high standards.
• Monitor and maintain housekeeping supplies and equipment.
• Organize work schedules for housekeeping staff.
• Provide excellent customer service to guests and address requests.
• Mentor and train new housekeeping staff.
• Coordinate with front desk, maintenance, and other departments.
• Track and report key performance indicators like guest satisfaction.

Skills

Leadership

Organizational skills

Guest service

Communication

Attention to detail

Job description

Hilton Malaysia is seeking an Assistant Housekeeper to uphold high cleanliness standards and guest satisfaction on assigned floors. You will supervise housekeeping staff, manage inventory, and coordinate with other departments to ensure seamless operations.

You will lead by example, train new team members, handle guest requests, and report on operations to drive service excellence across the property.