Luxury Housekeeping Supervisor - Guest Experience Lead

Hilton; Kuala Lumpur; On-site; MYR 3,000 - 5,500; Full time

Job summary

Hilton in Kuala Lumpur seeks a Housekeeping Supervisor to maintain top cleanliness on floors and in rooms, coordinating with front desk to keep accurate status. You will train staff, supervise turndown service, and ensure privacy and adherence to policies. The role requires 3+ years in luxury hotel housekeeping and strong English communication.

A proactive leader will thrive in this hotel environment. Join a team focused on guest satisfaction and operational excellence, with responsibilities

Qualifications

• University / Pre-university graduate.
• At least 3 years of guestroom work experience in luxury hotel or international hotel chain.
• Good written and verbal skills.
• Fluent in English to meet business needs, advantageous.
• Good knowledge of housekeeping office’s daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.

Responsibilities

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Inspect all guest rooms, including vacant, arrival-ready and occupied room, to ensure they meet the hotels highest standard of cleanliness, presentation and functionality before releasing rooms for sales or continued inhouse guest use.
• Inspect all the guest rooms, VIP in-house, VIP arrival and long stay guest.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the 'turndown service' and ensure team follow the turndown process.
• Train and supervise room attendant on the cleaning standard.
• Assist in the inventory of linen and room items.
• Report maintenance issues promptly to Engineering.
• Adhere by the hotel's policies and procedures.

Skills

Team supervision

Communication

Attention to detail

English fluency

Education

University / Pre-university graduate

Tools

Microsoft Office

Opera

OnQ

Job description

Hilton in Kuala Lumpur seeks a Housekeeping Supervisor to maintain top cleanliness on floors and in rooms, coordinating with front desk to keep accurate status. You will train staff, supervise turndown service, and ensure privacy and adherence to policies. The role requires 3+ years in luxury hotel housekeeping and strong English communication.

A proactive leader will thrive in this hotel environment. Join a team focused on guest satisfaction and operational excellence, with responsibilities