Housekeeping Operations Leader - Assistant Exec

Sunway Putra Hotel; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Salary package

Career development

Wellness programs

Hotel stay discounts

Flexible working arrangements

Job summary

Sunway Putra Hotel Kuala Lumpur seeks an experienced Assistant Executive Housekeeper to lead housekeeping and laundry operations, ensuring top cleanliness and guest satisfaction in a full-time Kuala Lumpur base.

The role emphasizes maintaining health/hygiene standards, coordinating with Engineering, training staff, and managing departmental KPIs to deliver high-quality service across all areas of the hotel.

Qualifications

• Well experience as Assistant Executive Housekeeper required in the hospitality industry.
• Strong knowledge of housekeeping operations, laundry management, hygiene standards, and preventive maintenance systems.
• Excellent leadership, team management, and staff training capabilities.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to maintain high service standards and ensure guest satisfaction.
• Good communication and coordination skills with internal departments.
• Ability to work under pressure and handle operational challenges effectively.
• Knowledge of hospitality regulations, health and safety standards, and quality control systems.
• Fluency in English and Bahasa Malaysia.

Responsibilities

• Oversee the management of every area of the hotel housekeeping operation is meticulously cleaned and set as per company standards and well kept as per the monitoring schedules.
• Oversees the close co-operation with Engineering operations departments and managers.
• Oversee the exhaustive Preventive Maintenance System and ensure that all qualitative and time related KPI’s are being met.
• Oversees all laundry related operations.
• To ensure all service protocols are trained in and implemented regarding guest valuables and property.
• To ensure all staff are trained to interact promptly with guests in a professional manner (irrelevant of guest nationality).
• To ensure all departmental training/subsequent matrices are implemented for every member of the Housekeeping staff.
• To safeguard the property, it\'s guests, staff and its assets at all times.
• To ensure the highest possible servicing of guests and their facilities by all staff under housekeeping department and including Laundry in line with company policy and health and hygiene guidelines.
• Establish systems which monitor the achievement of departmental goals.
• Ensure compliance with business operations and hospitality laws.
• Work with sales to manage the development of new products and services.
• Develop quality management systems.
• Manage the delivery of high quality service to guests.
• To plan, direct, control and coordinate the activities of all personnel engaged in the housekeeping division to insure an efficient and profitable service.
• To ensure high service standards in all areas of responsibility.
• Ensures uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs.
• Schedules routine inspections of all Housekeeping areas by/with the Assistant Housekeeper and other supervisory personnel.
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
• Manages and implements rotational cleaning and maintenance schedules.

Skills

Assistant Executive Housekeeper

Housekeeping operations

Laundry management

Hygiene standards

Preventive maintenance

Leadership

Staff training

Multitasking

Guest satisfaction

Communication with departments

English

Bahasa Malaysia

Job description

Sunway Putra Hotel Kuala Lumpur seeks an experienced Assistant Executive Housekeeper to lead housekeeping and laundry operations, ensuring top cleanliness and guest satisfaction in a full-time Kuala Lumpur base.

The role emphasizes maintaining health/hygiene standards, coordinating with Engineering, training staff, and managing departmental KPIs to deliver high-quality service across all areas of the hotel.