L3 Production Support (AS400, RPG), Core Banking

WhiteCrow Research; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

WhiteCrow Research in Malaysia seeks an L3 Production Support specialist for AS400, RPG, and core banking environments. You will act as the focal point for incident, problem and knowledge management, providing comprehensive support to internal customers and coordinating with 3rd party vendors.

The ideal candidate has at least 6 years' experience in banking applications, a degree in CS/Engineering, and proficiency in AS400, RPG, COBOL, CL.

Qualifications

• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications advantageous.
• At least 6 years’ experience in relevant Banking applications / Information Technology.
• Proficient in IBM AS400 platform, RPG, COBOL, CL programming.
• Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.
• Well-versed in service management or production support’s process flow and cycle.
• Experience leading a small team and providing guidance to junior developers.
• Knowledge of Silverlake’s banking software suite is an added advantage.

Responsibilities

• Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.
• Providing comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
• Managing 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.
• Designing appropriate metrics for reporting on key performance and quality indicators.
• Testing, maintaining and recommending software improvements to ensure strong functionality and optimization.
• Working with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
• Working with business stakeholders to manage and prioritizing the overall book of work in terms of problem remediation.
• Contributing to improvement initiatives relating to methods, tools, people, architecture, project management and governance.

Skills

Incident management

Production support

Agile methodologies

SDLC knowledge

Stakeholder coordination

Education

Degree in Computer Science or related

Tools

AS/400 (IBM i)

RPG

COBOL

CL programming

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Our Client operates in the Financial Services Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 15 countries, providing employment to more than 25,000 people all over the world. They fall in the Forbes Global 2000 (2022). Their core business is to offer financial services to its clients, ranging from Investment Banking to Corporate as well as Personal Banking Services.. They are also well known for their Residential Home Loan Business.

As a L3 Production Support (AS400, RPG), Core Banking, you will be responsible for:

• Acting as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.
• Providing comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
• Managing 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.
• Designing appropriate metrics for reporting on key performance and quality indicators.
• Testing, maintaining and recommending software improvements to ensure strong functionality and optimization.
• Working with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
• Working with business stakeholders to manage and prioritizing the overall book of work in terms of problem remediation.
• Contributing to improvement initiatives relating to methods, tools, people, architecture, project management and governance.

What you already have...

• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications Will be advantageous.
• At least 6 years’ experience in relevant Banking applications / Information Technology.
• Proficient in IBM AS400 platform, RPG, COBOL, CL programming.
• Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.
• Well-versed in service management or production support’s process flow and cycle.
• Experience leading a small team and providing guidance to junior developers.
• Knowledge of Silverlake’s banking software suite is an added advantage.