L3 Production Support (AS400, RPG), Core Banking

UOB; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

UOB in Kuala Lumpur is seeking an experienced L3 Production Support professional. You will handle end-to-end software development and support, focusing on production problems and ensuring timely solutions.

The ideal candidate has at least 6 years of Banking IT experience and is proficient in IBM AS400, RPG, and COBOL. Join us in contributing to the innovation and growth of our services.

Qualifications

• At least 6 years’ experience in relevant Banking applications / Information Technology.
• Proficient in the IBM AS400 platform, RPG, COBOL, and CL programming.
• Good understanding of Software Development Life Cycle (SDLC) or AGILE.

Responsibilities

• Responsible for end-to-end software development and support for work transitioned from Group.
• Act as the focal point of contact for technical resolutions while managing incidents.
• Design appropriate metrics for reporting on key performance and quality indicators.

Skills

IBM AS400 platform

RPG

COBOL

AGILE methodologies

Service management processes

Education

Degree in Computer Science, Engineering or similar domain

Tools

Silverlake’s banking software suite

Job description

## L3 Production Support, Core BankingApplyremote type: Onsitelocations: The Gardens North Towertime type: Full timeposted on: Posted Todayjob requisition id: JR83805Company: 6255 UOB Innovation Hub 2 Sdn Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description****About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.**About The Department**UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.**Job Responsibilities**You will be responsible for the end-to-end software development and support for all work transitioned from Group (specialised and focus on L3 production fixes). This includes analysis and design to development, implementation, testing and support and you will be expected to manage production problems and incidents. You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.* Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.* Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.* Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.* Design appropriate metrics for reporting on key performance and quality indicators.* Test, maintain and recommend software improvements to ensure strong functionality and optimization.* Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.* Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.* Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance.**Job Requirements*** Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.* At least 6 years’ experience in relevant Banking applications / Information Technology.* Proficient in IBM AS400 platform, RPG, COBOL, CL programming.* Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.* Well-versed in service management or production support’s process flow and cycle.* Experience leading a small team and providing guidance to junior developers.* Knowledge of Silverlake’s banking software suite is an added advantage.