Technical Support Manager

Hatch Asia; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hatch Asia is seeking an exceptional maintenance professional to contribute to sustainable growth by ensuring fleet health and delivering top‑line service standards in SEA. You will support ongoing maintenance of engines, compressors, and control systems, apply data‑driven improvements, and uphold ISO compliance across the region.

The ideal candidate holds a Bachelor’s degree in mechanical/electrical/electronic/mechatronic engineering, with a pragmatic mindset and strong communication abilities

Qualifications

• Bachelor's degree in Mechanical, Electrical, Electronics or Mechatronics Engineering.
• Strong knowledge of ASR products and related equipment.
• Experience with engines, electronic engines, compressors and controls.
• Analytical thinker with problem-solving skills; able to work in multicultural settings.

Responsibilities

• Ensure healthy fleet life in terms of aging, availability and aesthetics.
• Regular check and monitoring of fleet tagging, decals, appearance and cleanness.
• Breakdown analysis with action plans and protocols (internal/external).
• Develop SOPs for maintenance, onsite and offsite.
• Daily technical support to the team and related continuous improvement projects.
• Drive uptime and insights as a pro-active business tool.
• Address problems and opportunities in service strategy to outperform competition.
• Resolve customer disputes regarding service delivery and performance.
• Visit and evaluate customer feedback, provide advice and training when required.
• Ensure compliance with ISO and regulatory requirements.

Skills

Analytical mindset

Problem solving

Multicultural environment

Communication skills

Independent working style

Fast-paced work adaptability

Education

Bachelor's Degree in Mechanical, Electrical, Electronics or Mechatronics Engineering

Tools

ASR products

Job description

Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success.
Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.
Our client has established itself as a renowned manufacturingcompany providingsolutions across severalindustries - electronics, medical research, renewable energy, food production, infrastructure and many more.

We are looking for an exceptional individual who can contribute to the sustainable profitable growth of specialty rental in SEA by creating ultimate customer experience andsatisfaction

The Challenges

• ensure a healthy fleet life, in terms of aging, availability and aesthetic
• Regular check and monitoring of fleet tagging, resource numbers, decals, appearance & cleanness, SV & SRV tagging
• Breakdown analysis with action plan, troubleshooting action plan and protocol (both internal and external)
• Poka-Yoke processes for dynamic and empowered maintenance by having SOP for each type of maintenance, onsite and offsite
• Daily technical support to the team/customer and related continuous improvement projects
• Drive connectivity as a pro-active uptime and business tool, gaining insights and driving learning through the organization
• Identify and address problems and opportunities in service strategy for the company to outperform the competition
• Resolve customer disputes with regards to all service deliverables and their performance
• Visit and evaluate customer feedback, take corrective actions, provide advice and training when required
• Improvement, standardization and going beyond in every step of customer interaction during mob/ demob/ maintenance process.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations per ISO requirements
• Ownership of DB / sharepoints etc follow up and Analysis
• Warranty reporting
• Machine updates and modifications ECB follow up and implementation
• Alignment of maintenance processes in the region, both in terms of correct execution of SOP and efficiency.

What It Takes

• Bachelors Degree in Mechanical, Electrical Electronic, Mechatronic Engineering
• Sound knowledge of ASR products and associated products
• Strong background and experience with engines, electronic engines, compressor modules and controls.
• Analytical mindset and good problem-solving skills.
• Embracing challenges in multicultural environment with strong focus on continual improvement is required
• You have a structured, independent way of working and a quick grasp
• Great interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Curious about digitalization and innovative processes using