L2 Datacenter Network Engineer — Onsite, 1-Year Contract

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Tata Consultancy Services is seeking a Datacenter Network Engineer for a 1-year contract at Technology Park Bukit Jalil. You will own end-to-end L2 network operations, including incident, problem and change management, onsite during normal hours.

You will act as the primary escalation point for major outages, drive SLA/KPI adherence, and lead RCA and preventive actions. Collaboration across L1/L3, vendors, and cross-functional teams is required.

Qualifications

• Minimum 4 years experience as Network Engineer.
• ITIL knowledge; foundation cert is a plus.
• Experience with infra monitoring tools (e.g., SolarWinds).
• Open to working onsite at Technology Park Bukit Jalil.

Responsibilities

• Own end-to-end L2 network operations (incident, problem & change management).
• Act as primary escalation point for major incidents and outages.
• Ensure SLA/KPI adherence and drive service improvements.
• Lead daily operations calls, reviews and governance.
• Drive RCA and preventive actions for key outages.
• Coordinate with L1, L3, vendors and cross-functional teams.
• Manage team workload, prioritization and task allocation.
• Ensure ITIL process compliance and audit readiness.
• Drive automation, documentation, and knowledge management.
• Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs).

Skills

Network engineering

Incident management

Vendor coordination

Stakeholder communication

Tools

Cisco ACI

Firewall

Load balancer

Aruba

Palo Alto

BGP

OSPF

MPLS

VLANs

SolarWinds

Job description

Tata Consultancy Services is seeking a Datacenter Network Engineer for a 1-year contract at Technology Park Bukit Jalil. You will own end-to-end L2 network operations, including incident, problem and change management, onsite during normal hours.

You will act as the primary escalation point for major outages, drive SLA/KPI adherence, and lead RCA and preventive actions. Collaboration across L1/L3, vendors, and cross-functional teams is required.