Enterprise IT Support Engineer

Nexnad Solution Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Birthday Leave

Spark Leave

Study Leave

Marriage Leave

Professional Certificate

Upskilling

Mentorship

Competitive Salary

Inclusive Culture

Energetic Team

Latest Tech

Exciting Projects

Job summary

Nexnad Solution Sdn Bhd is seeking a hands-on Enterprise IT Support Engineer to join our technical team. You will support and maintain enterprise IT environments, including servers, networking, firewalls, Linux systems, and related infrastructure.

This role targets candidates with 2–3 years of practical enterprise IT experience who enjoy troubleshooting, system support, and working in mission-critical customer environments. On-site work at customer locations may be required.

Qualifications

• Minimum Diploma or Bachelor’s Degree in IT, Computer Science, Computer Engineering, Network Engineering, or related fields.
• Minimum 2–3 years of hands-on enterprise IT experience.

Responsibilities

• Provide technical support for enterprise IT infrastructure and systems.
• Install, configure, administer, and troubleshoot physical and virtual servers.
• Support both Windows Server and Linux-based environments.
• Monitor server health, performance, storage, services, and system logs.
• Perform Linux administration and troubleshooting using command-line tools.
• Support enterprise LAN/WAN and TCP/IP networking environments.
• Troubleshoot connectivity, routing, VLAN, DNS, and related network issues.
• Configure and troubleshoot firewalls and network security.
• Conduct system health checks and identify potential infrastructure issues.
• Support backup, restoration, and disaster recovery activities.
• Assist with system patching, upgrades, and preventive maintenance.
• Perform root-cause analysis for system incidents.
• Coordinate with customers, vendors, and technical teams for issue resolution.
• Maintain technical documentation, incident records, and service reports.
• Participate in onsite technical support and project implementation when required.

Skills

Troubleshooting

Networking

Windows

Linux

Education

Diploma/Bachelor's in IT

Tools

Oracle Database

Job description

Nexnad Solution Sdn Bhd is seeking a hands-on Enterprise IT Support Engineer to join our technical team. You will play a key role in supporting and maintaining enterprise IT environments, including servers, networking, firewalls, Linux systems, and related infrastructure.

This position is ideal for candidates with 2–3 years of practical enterprise IT experience who enjoy troubleshooting, system support, and working in mission-critical customer environments.

Key Responsibilities

Provide technical support for enterprise IT infrastructure and systems.

Install, configure, administer, and troubleshoot physical and virtual servers.

Support both Windows Server and Linux-based environments.

Monitor server health, performance, storage, services, and system logs.

Perform Linux administration and troubleshooting using command-line tools.

Support enterprise LAN/WAN and TCP/IP networking environments.

Troubleshoot connectivity, routing, VLAN, DNS, and related network issues.

Configure and troubleshoot firewalls and network security.

Conduct system health checks and identify potential infrastructure issues.

Support backup, restoration, and disaster recovery activities.

Assist with system patching, upgrades, and preventive maintenance.

Perform root-cause analysis for system incidents.

Coordinate with customers, vendors, and technical teams for issue resolution.

Maintain technical documentation, incident records, and service reports.

Participate in onsite technical support and project implementation when required.

Requirements

Minimum Diploma or Bachelor’s Degree in IT, Computer Science, Computer Engineering, Network Engineering, or related fields.

Minimum 2–3 years of relevant hands-on experience in enterprise IT infrastructure or technical support.

Strong troubleshooting and analytical skills.

Comfortable working with both Windows and Linux environments.

Good understanding of enterprise networking and firewall concepts.

Ability to work independently and elevate issues when required.

Strong communication and documentation skills.

Willingness to work onsite at customer locations when required.

Eagerness to learn new technologies and take ownership of technical issues.

Team-oriented mindset with discipline in troubleshooting.

Knowledge of Oracle Database will be considered an added advantage.

Nexnad Solution is a premier provider of advanced IT and investigative technologies, specializing in comprehensive solutions for law enforcement agencies. Our expertise encompasses project management and consultation services, ensuring that our clients receive tailored support to meet their unique operational needs.

Perks and benefits Birthday Leave Spark Leave Study Leave Marriage Leave Professional Certificate, Upskilling & Mentorship Competitive Salary Inclusive, Young & Energetic Work Culture Work with Latest Tech & Exciting Projects