Production Support Engineer — Data & Finance Apps

Luxoft; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Luxoft Malaysia is seeking Software Engineers to join our client, a leading bank, in Kuala Lumpur. You will work in the new Technology Centre within Technology and Operations to deliver financial tech solutions for Data and Finance Applications.

Responsibilities include providing application support to business users, incident resolution, root cause analysis, and collaboration with the development team to deploy releases.

Qualifications

• Degree in computer science/engineering or related discipline.
• 3-5 years of experience in application development and support in Banking Finance, ETL, Data warehouse, and data analytics.
• Working experience in Unix/Windows platforms, batch scheduling tools, database query skills, BI tools.
• Knowledge of ITIL or similar framework is a plus.
• Experience with Teradata, Hive, Impala is advantageous.
• Excellent communication and analytical skills.

Responsibilities

• Provide application support to business users and promptly attend to queries and requests.
• Resolve incidents to meet service level targets; handle escalations from business and technical teams.
• Perform root cause analysis and implement permanent fixes to prevent recurrence.
• Proactively manage incidents and problems with proper logging and change control.
• Collaborate with developers to identify resolutions and transition releases into production.
• Follow incident, problem, and change management processes and participate in DR/BCM activities.
• Monitor capacity and analyze performance data to forecast resource needs.
• Support management reporting and other centrally driven project initiatives as needed.

Skills

Unix/Windows

Batch scheduling tools

Database query skills

BI Tools

ITIL awareness

Teradata Hive Impala

Education

Degree in computer science/engineering

Tools

Oracle

MS SQL

DB2

AS400

Control-M

Informatica

Teradata

Hive

Impala

Job description

Luxoft Malaysia is seeking Software Engineers to join our client, a leading bank, in Kuala Lumpur. You will work in the new Technology Centre within Technology and Operations to deliver financial tech solutions for Data and Finance Applications.

Responsibilities include providing application support to business users, incident resolution, root cause analysis, and collaboration with the development team to deploy releases.