L1.5 Technical Helpdesk Support

SRG Asia Pacific; Kuala Lumpur; On-site; MYR 6,000 - 10,000; Full time

Job summary

Jora Malaysia is seeking a skilled professional to diagnose and resolve intricate server and storage issues reported by on-site engineers. You will utilize diagnostic tools to determine root causes and provide expert solutions to improve system performance.

Additionally, you will communicate clearly across channels and ensure adherence to SLA requirements for support interactions and resolutions. This role focuses on technical troubleshooting and effective stakeholder communication.

Qualifications

• Diagnose and resolve server and storage issues reported by on-site engineers.
• Apply diagnostic tools and methodologies to identify root causes.

Responsibilities

• Provide expert advice and solutions for server and storage-related issues.
• Advise on best practices for configuration, maintenance and upgrades to improve performance.
• Communicate solutions clearly to on-site engineers through multiple channels.

Skills

Troubleshooting

Server issues

Storage systems

Tools

Diagnostic tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Diagnose and resolve intricate server and storage issues reported by on-site engineers .
• Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.

Technical Solution Consulting:

• Provide expert advice and solutions for technical issues related to server and storage systems.
• Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.

Communication:

• Deliver support through various communication channels, including telephone, email, and chat tools.
• Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues.

SLA Adherence:

• Ensure that support services are delivered within the agreed-upon SLA timeframes as set by IEIT.
• Maintain meticulous records of support interactions and resolutions to ensure strict adherence to IEIT's SLA requirements.