Technician/ Sr Technician/Tech Specialist /AE - IT - HELPDESK

SilTerra; Kulim; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia in Kulim, Kedah, is seeking a 1st level technical helpdesk support specialist to assist end users across IT infrastructure, computers, servers, and networks. The role is on-site with a daily 8:00 – 17:00 shift to ensure business continuity.

You will mentor junior technicians, manage tickets, perform backup/restore tasks, and coordinate with vendors for IT solutions while ensuring licensed software compliance. Relevant IT experience is preferred.

Qualifications

• Experience in 1st level technical helpdesk support.
• Ability to guide junior technicians and interns.
• Familiarity with IT infrastructure, servers, networks and applications.

Responsibilities

• Provide 1st level technical helpdesk support to end-users
• Provide guidance for junior technician and helpdesk intern
• Work on shift and provide on-site daily 8am - 5pm IT support to ensure business continuity
• Follow up on all Helpdesk tickets ensuring that all requests are solved and closed
• Backup and restore support
• Follow Helpdesk escalation procedure
• Work with vendors to provide IT support and solutions for business needs
• Desktops, notebooks, printers and other IT equipment relocation, setup, and installation
• Software licensing management to ensure no illegal software in use
• Helpdesk hardware inventory management and up-to-date data update

Skills

Helpdesk support

IT infrastructure

Networking

Server management

Backup & restore

Security (2FA)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide 1st level technical helpdesk support to end-users, covering IT Infrastructure, computers, servers, and network hardware/software, IT Utilities and IT System services, IT Online Applications, lease line network monitoring, servers/system backup support, system/application activities monitoring, CIM Support, and 2-factor authentication.

Key responsibilities

• Provide 1st level technical helpdesk support to end-users
• Provide guidance for junior technician and helpdesk intern
• Work on shift and provide on-site daily 8am - 5pm IT support to ensure business continuity
• Follow up on all Helpdesk tickets ensuring that all requests are solved and closed
• Backup and restore support
• Follow Helpdesk escalation procedure
• Work with vendors to provide IT support and solutions for business needs
• Desktops, notebooks, printers and other IT equipment relocation, setup, and installation
• Software licensing management to ensure no illegal software in use
• Helpdesk hardware inventory management and up-to-date data update