Sales Consultant - Gurney Plaza Penang

Elitetrax Marketing Sdn Bhd (Harvey Norman); Penang; On-site; MYR 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Medical insurance

Uniform

Training

Career advancement

Long service award

Storewide staff discounts

Job summary

Harvey Norman Malaysia is seeking a retail sales associate to greet customers, understand their needs, and guide them to suitable merchandise. You will explain product features, demonstrate usage, and support post-purchase services like warranties and delivery options.

The role emphasizes excellent customer service, product knowledge, and teamwork in a busy store environment. English and Bahasa Malaysia proficiency is required to serve a diverse customer base.

Qualifications

• Able to communicate in English and Bahasa Malaysia.
• Strong interpersonal and communication skills.
• Customer service oriented with ability to recommend products.

Responsibilities

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Prepare copy of sales invoice or sales receipt for customer reference.
• Place special orders or call other stores to find desired items.
• Demonstrate use or operation of merchandise.
• Help customers try on merchandise to ensure it is in good condition and functional before purchase.
• Attach price tags to merchandise on the shop floor.
• Provide information about warranties, specifications, care and maintenance, and delivery options.
• Educate and inform customers about the benefits and features of the company’s products

Skills

Interpersonal skills

English & Bahasa Malaysia

Job description

Able to communicate in English & Bahasa Malaysia

Good interpersonal and communication skills

Responsibilities and Duties

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Describe merchandise and explain use operation, and care of merchandise to customers.

Prepare copy of sales invoice or sales receipt for customer’s reference.

Place special orders or call other stores to find desired items.

Demonstrate use or operation of merchandise.

Help customers try on merchandise to ensure the product is in good condition and functional before purchase.

Attaching price tags to merchandise on the shop floor.

Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.

Educate and inform customers about the benefits and features of the company’s products

Staff Benefits:

- Annual leave / sick leave /marriage leave / maternity & paternity leave / compassionate
- Medical, Hospitalization Insurance, Life Insurance, Personal Accident, Insurance and Dental benefits
- Uniform
- Training
- Career advancement
- Long service award
- Storewide staff discounts

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.

Perks and benefits Epf / Sosco Leaves Annual / Marriage/ Maternity & Paternity Group Insurances & Medical Career Path