Korean-Speaking IAM Tech Support Engineer

HCL Technologies Limited; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Industry-benchmarked compensation

Best-in-class healthcare benefits

Personal time off

Maternity and paternity benefits

Access to higher education programs

Discounts on products and services

Participation in CSR programs

Opportunities for career growth

Job summary

HCL Technologies Limited is looking for an IAM Technical Product Support (Korean Speaker) in Kuala Lumpur. This role is essential within the Support and Services team, ensuring customer satisfaction and managing strategic accounts. The ideal candidate will have 3-5 years of IT support experience and proficiency in Korean.

Responsibilities include delivering exemplary post-sales support, collaborating across teams, and troubleshooting complex issues related to identity security products.

Qualifications

• 3–5+ years of experience in IT or product support.
• Able to read, write and speak in Korean (TOPIK 4, 5, or 6 Certified).
• Experience in Information Security, Identity Access Management (IAM), or System Administration.
• Understanding of IAM concepts: provisioning, access control, lifecycle management, authentication.

Responsibilities

• Deliver post-sales support to customers.
• Collaborate with the Support and Services Manager and engineers.
• Manage customer case escalations.
• Enhance customer experience throughout support.
• Support for Identity Security Cloud products.

Skills

IT or product support experience

Korean (TOPIK 4, 5, or 6 Certified)

Technical troubleshooting skills

Verbal and written communication skills

Information Security experience

IAM tools familiarity

Working with REST APIs

HCM systems experience

Software setup skills (Windows/Linux)

Directory services knowledge

Protocols knowledge

Programming/scripting languages proficiency

Education

Relevant IT degree or certification

Job description

HCL Technologies Limited is looking for an IAM Technical Product Support (Korean Speaker) in Kuala Lumpur. This role is essential within the Support and Services team, ensuring customer satisfaction and managing strategic accounts. The ideal candidate will have 3-5 years of IT support experience and proficiency in Korean.

Responsibilities include delivering exemplary post-sales support, collaborating across teams, and troubleshooting complex issues related to identity security products.