Korean-Speaking IT Support Specialist

ServiceOne Limited; Kuala Lumpur; Remote; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Discretionary bonus

12–16 days annual leave

5-day work week

Job summary

ServiceOne Limited in Malaysia is seeking a service desk specialist to effectively resolve Level 1 to Level 1.5 technical queries, and to provide remote support to local and overseas users by calls, email or chat. You will ask relevant questions, document interactions in the prescribed format, and explain troubleshooting steps clearly.

The role requires fluent Korean and English, a minimum degree or diploma, and knowledge of Windows OS and MS Office.

Qualifications

• Must be fluent in Korean and English, both written and spoken.
• 1+ years’ experience in Level 1–1.5 service desk providing remote support for laptops/desktops/LAN/applications.
• Minimum degree/diploma required.
• Experience with commercial inbound telephony systems used in contact centers.
• Good knowledge of Windows OS and MS Office.

Responsibilities

• Resolve Level 1 to Level 1.5 service desk queries per deliverables.
• Provide remote support to local and overseas users via calls, email or chat.
• Ask relevant questions to resolve known issues within timescales.
• Document interactions in prescribed format.
• Communicate clearly and guide users through troubleshooting remotely.
• Explain steps to clients to set up systems or resolve issues.
• Ensure performance parameters meet SLA targets.
• Transfer technical knowledge to knowledge base, colleagues, and customers.
• Perform any ad hoc duties as assigned.

Skills

Remote support

Troubleshooting

Communication

Documentation

Knowledge transfer

Education

Degree or Diploma in IT/related field

Tools

Windows OS

Microsoft Office

Networking basics

Job description

ServiceOne Limited in Malaysia is seeking a service desk specialist to effectively resolve Level 1 to Level 1.5 technical queries, and to provide remote support to local and overseas users by calls, email or chat. You will ask relevant questions, document interactions in the prescribed format, and explain troubleshooting steps clearly.

The role requires fluent Korean and English, a minimum degree or diploma, and knowledge of Windows OS and MS Office.