IT Support Specialist (Korean Speaker)

ServiceOne Limited; Kuala Lumpur; Remote; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Discretionary bonus

12–16 days annual leave

5-day work week

Job summary

ServiceOne Limited in Malaysia is seeking a service desk specialist to effectively resolve Level 1 to Level 1.5 technical queries, and to provide remote support to local and overseas users by calls, email or chat. You will ask relevant questions, document interactions in the prescribed format, and explain troubleshooting steps clearly.

The role requires fluent Korean and English, a minimum degree or diploma, and knowledge of Windows OS and MS Office.

Qualifications

• Must be fluent in Korean and English, both written and spoken.
• 1+ years’ experience in Level 1–1.5 service desk providing remote support for laptops/desktops/LAN/applications.
• Minimum degree/diploma required.
• Experience with commercial inbound telephony systems used in contact centers.
• Good knowledge of Windows OS and MS Office.

Responsibilities

• Resolve Level 1 to Level 1.5 service desk queries per deliverables.
• Provide remote support to local and overseas users via calls, email or chat.
• Ask relevant questions to resolve known issues within timescales.
• Document interactions in prescribed format.
• Communicate clearly and guide users through troubleshooting remotely.
• Explain steps to clients to set up systems or resolve issues.
• Ensure performance parameters meet SLA targets.
• Transfer technical knowledge to knowledge base, colleagues, and customers.
• Perform any ad hoc duties as assigned.

Skills

Remote support

Troubleshooting

Communication

Documentation

Knowledge transfer

Education

Degree or Diploma in IT/related field

Tools

Windows OS

Microsoft Office

Networking basics

Job description

Effectively resolve Level 1 to Level 1.5 service desk technical queries as per deliverables outlined.

Provide remote support to local and oversea users when connected by calls, email or chat when users are facing issue with their computer system.

Asking relevant questions to resolve typically known problems within required timescales.

Ensure appropriate documentation of the interaction with the customer in the prescribed format.

Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.

Explain to Clients through a series of actions either face to faceor over the telephone to help set up systems or resolve issues.

Ensure that performance parameters are met to meet SLA targets.

Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.

Any ad hoc duties assign by the Company from time to time.

Requirement:

Must be able to speak and write fluent Korean and English language.

Non-native Korean speaker candidates are encouraged to apply.

Technical knowledge/expertise to support technical related queries and trouble shooting.

Preferable 1+ years’ experience in a Level 1 to Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.

Minimum degree / diploma is required

Proven experience in commercial in bound telephony systems typically used in Contact Center.

Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.

Knowledge on basic concepts of networking.

• 5-day work + Public Holidays
• 10 minutes walking distance from/to Kerinchi LRT
• 12 - 16 days Annual Leaves
• Discretionary bonus