Korean-Speaking IT Service Desk Specialist

Millennium Technology Services Co.

Malaysia

On-site

MYR 36,000 - 60,000

Full time

35 hours ago

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Job summary

Millennium Technology Services Co. is seeking a native Korean-speaking IT Helpdesk professional to provide first-line support to Korean users, handling inquiries via phone, email, chat, and ticketing systems.

You will diagnose basic Windows/macOS issues, assist with email, VPN, and collaboration tools, log incidents in ServiceNow, and coordinate with onsite and remote teams to ensure timely, high-quality service.

Qualifications

Native-level fluency in Korean (spoken and written).
1–3 years in IT service desk or Helpdesk.
Basic Windows/macOS troubleshooting and network basics.
Strong communication and problem-solving with customer-first mindset.
Knowledge of ServiceNow or similar ITSM is a plus.

Responsibilities

Provide first-level IT support to Korean-speaking users via phone, email, chat, and ticketing systems.
Log, classify, prioritize, and track incidents in ITSM tool (ServiceNow).
Troubleshoot issues related to Windows/macOS, email/Outlook, VPN, and collaboration tools.
Escalate to L2/L3 and coordinate with onsite teams as needed.
Follow SOPs and escalation workflows; ensure timely updates to end users.