Korean-speaking IT Helpdesk Specialist (Remote)

Abhidi Solution Sdn Bhd

Kuala Lumpur

Remote

MYR 67,000 - 100,000

Full time

9 days ago

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Job summary

Abhidi Solution Sdn Bhd is seeking a Level 1 IT Service Desk professional in Kuala Lumpur, Malaysia. You will provide remote desktop support, diagnose hardware, software, and network issues, and coordinate with global IT teams to ensure timely resolutions.

The role requires strong English and Japanese communication, Windows expertise, and AD/Exchange familiarity. You will handle user provisioning, training, and incident logging, striving for First Call Resolution and efficient service delivery

Qualifications

Bachelor’s degree in IT/CS or related field.
1–3 years in Service Desk/IT Helpdesk/Technical Support in global environment.
Proficiency in Japanese and English to support Korean-speaking users and coordinate with global teams.

Responsibilities

Provide Level 1 remote desktop support and route issues to 2nd and 3rd level IT support teams.
Diagnose hardware, software, and network problems via phone, email, and chat for end users.
Coordinate and manage relationships with vendors and support teams for issue resolution.
Administer and manage user account provisioning.
Setup and evaluate PC-based software products (word processors, spreadsheets, email, etc.).
Identify, evaluate, and prioritize customer problems and complaints.
Train users/operators and create training procedures as needed.
Log and track issues in Incident Management Systems; resolve service requests.
Aim for First Call Resolution, optimal handling time, and minimal reopens.