Global Service Desk Analyst — Dynamics 365 & IT Support

Power Steel & Electro-Plating Works Sdn Bhd; Shah Alam; On-site; MYR 42,000 - 70,000; Full time

Job summary

Power Steel & Electro-Plating Works Sdn Bhd in Shah Alam is seeking a Service Desk Analyst to join the global IT team. You will log and resolve incidents, provide frontline support, and ensure SLAs are met while focusing on Dynamics 365.

Handle inquiries via phone, email, and ticketing, maintain self-help resources, and escalate complex issues to the right teams. The role requires 3–5 years of IT support experience, fluency in English, and experience with TOPdesk, ServiceNow or JIRA in a

Qualifications

• 3–5 years of IT support or Service Desk experience.
• Experience in global, multi-time-zone environments.
• Proficient with Windows and macOS.
• Experience with Dynamics 365 Finance & Operations.
• Familiar with TOPdesk, ServiceNow or JIRA.

Responsibilities

• Log, track and resolve IT incidents within SLAs.
• Provide support via phone, email, and ticketing systems.
• Update self-help resources for end users.
• Collaborate with internal teams and external vendors.
• Own issues and troubleshoot across hardware, software, and network.
• Provide remote assistance across time zones.
• Provision and maintain IT equipment for new and existing users.
• Support core business apps like Dynamics 365 and emails.
• Promote IT security best practices.

Skills

Windows & macOS

Dynamics 365

English (fluent)

Multi-time-zone support

Tools

TOPdesk

ServiceNow

JIRA

Job description

Power Steel & Electro-Plating Works Sdn Bhd in Shah Alam is seeking a Service Desk Analyst to join the global IT team. You will log and resolve incidents, provide frontline support, and ensure SLAs are met while focusing on Dynamics 365.

Handle inquiries via phone, email, and ticketing, maintain self-help resources, and escalate complex issues to the right teams. The role requires 3–5 years of IT support experience, fluency in English, and experience with TOPdesk, ServiceNow or JIRA in a