Service Desk Analyst - Multilingual IT Support

Vans; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Vans in Kuala Lumpur is seeking an Associate Analyst for the Service Desk to handle technical inquiries from staff and ensure smooth IT operations.

You will assist with software/hardware usage, provide training on standard procedures, and liaise with teams in Shanghai and Taiwan as needed. Strong communication and Mandarin/Cantonese skills are highly valued for this role in a multinational environment.

Qualifications

• Strong written and oral communication skills.
• One year of related experience preferred.
• Bachelor’s degree in Information Technology or related field.
• Mandarin and Cantonese language proficiency preferred for liaising with regional offices.

Responsibilities

• Diagnose and troubleshoot incoming employee calls following documented procedures.
• Provide support for desktop, laptop, and network services to employees.
• Offer timely resolution or escalate more complex issues to appropriate personnel.

Skills

Mandarin proficiency

Cantonese proficiency

Customer service

Education

Bachelor's degree in Information Technology

Job description

Vans in Kuala Lumpur is seeking an Associate Analyst for the Service Desk to handle technical inquiries from staff and ensure smooth IT operations.

You will assist with software/hardware usage, provide training on standard procedures, and liaise with teams in Shanghai and Taiwan as needed. Strong communication and Mandarin/Cantonese skills are highly valued for this role in a multinational environment.