Associate - Customer Service (Korean Speaker)

Sutherland; Kuala Lumpur; On-site; MYR 78,000 - 89,000; Full time

Job summary

Sutherland in Kuala Lumpur invites an Associate - Customer Service (Korean Speaker) to join our Bangsar South team. You will be the voice of our organization, assisting Korean-speaking customers with care and professionalism while delivering top-tier service.

You will handle inquiries via phone, email, and chat in Korean and English, resolve issues, document interactions, and collaborate with teammates to maintain high satisfaction and strong customer relationships.

Qualifications

• Fluent in Korean (written and spoken).
• Strong English communication (written and spoken).
• Experience in a customer service or customer-facing role.
• Excellent problem-solving and analytical skills.
• Patience, empathy, and active listening.
• Ability to work in a fast-paced team environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly and supportive demeanor
• Resolve customer issues and complaints efficiently while maintaining detailed records of all interactions
• Provide accurate product and service information to customers, addressing their concerns and questions
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Collaborate with team members and other departments to improve overall customer service quality and experience
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores
• Identify and elevate complex issues to appropriate departments or management when necessary
• Contribute to a positive team environment by sharing best practices and supporting colleagues

Skills

Korean language

English communication

Customer service

Problem solving

Active listening

Teamwork

Tools

CRM software

Job description

• Full-time
• Compensation: MYR 7,000 - MYR 8,000 - monthly

Job Description

We're looking for a friendly and empathetic Associate - Customer Service (Korean Speaker) to join our team in Bangsar South, Kuala Lumpur. In this role, you will be the voice of our organization, providing exceptional support to our Korean-speaking customers while maintaining the highest standards of service quality. You will handle customer inquiries with patience and professionalism, ensuring every interaction leaves a positive impression and builds lasting customer relationships.

• Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly and supportive demeanor
• Resolve customer issues and complaints efficiently while maintaining detailed records of all interactions
• Provide accurate product and service information to customers, addressing their concerns and questions
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Collaborate with team members and other departments to improve overall customer service quality and experience
• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores
• Identify and elevate complex issues to appropriate departments or management when necessary
• Contribute to a positive team environment by sharing best practices and supporting colleagues

Qualifications

• Fluent proficiency in Korean language (both written and verbal communication)
• Strong English communication skills, both written and verbal
• Proven experience in a customer service or customer-facing role
• Excellent problem-solving abilities and strong analytical skills
• Exceptional patience, empathy, and active listening skills
• Ability to remain calm and professional when handling difficult customer situations
• Strong organizational skills and attention to detail
• Proficiency with customer relationship management (CRM) software or similar tools (preferred)
• Multilingual abilities beyond Korean and English (preferred)
• Conflict resolution and negotiation skills (preferred)
• Ability to work effectively in a team environment and adapt to a fast-paced setting

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.