Key Account Sales Executive

Multihexa Sdn Bhd; Subang Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Multihexa Sdn Bhd is seeking a Sales Support / Key Account Associate to assist the manager in managing major retail accounts. You will coordinate new product listings, track promos, and monitor sell-out performance, ensuring accurate documentation and timely follow-ups.

The role requires 1–3 years in FMCG or consumer products, strong Excel skills, and attention to pricing and billing. Collaboration with finance, logistics, and marketing will be routine to support smooth stock availability.

Qualifications

• Diploma or Degree in Business, Marketing, or related field.
• 1–3 years of sales support or FMCG experience.
• Strong attention to pricing, billing and documentation.
• Comfortable with Excel and sales data.
• Excellent communication and problem-solving mindset.
• Experience with modern trade or large retail accounts.
• Exposure to promotions and trading terms.
• Organised, reliable, and able to manage multiple deadlines.

Responsibilities

• Support the Key Account Manager in managing the assigned major retail account.
• Act as a key operational contact for listings, promotions, and documentation matters.
• Ensure timely follow-ups on customer requests and internal action items.
• Coordinate new product listings, pricing, barcodes, and required documents.
• Track listing approvals, timelines, and first shipment execution.
• Maintain updated product assortment and SKU listings for the account.
• Monitor sell-out performance by SKU and category; prepare reports.
• Identify underperforming SKUs and highlight opportunities or risks.
• Maintain and track trading terms, promotions, rebates, and other agreements.
• Ensure accurate tracking of promotional spend and mechanics.
• Support reconciliation of claims and commercial deductions.
• Prepare and update Statements of Account (SOA) and invoices.
• Coordinate billing documents and supporting documentation with Finance.
• Execute promotion plans and track performance with Trade Marketing.
• Work with internal teams to ensure smooth order fulfilment and stock availability.
• Coordinate with logistics on delivery timelines and stock issues and support meetings.

Skills

Excel

Data analysis

Communication

Coordination

Problem solving

Attention to detail

Multitasking

Education

Diploma or Degree in Business or Marketing

Job description

• Support the Key Account Manager in managing the assigned major retail account
• Act as a key operational contact for the customer on listings, promotions, and documentation matters
• Ensure timely follow-ups on customer requests and internal action items

New Product Listing & Assortment Management

• Coordinate new product listings, including submission of product details, pricing, barcodes, and required documents
• Track listing approvals, timelines, and first shipment execution
• Maintain updated product assortment and SKU listings for the account

Sell-Out & Performance Monitoring

• Monitor sell-out performance by SKU and category
• Prepare regular sales and sell-out reports for internal review
• Identify underperforming SKUs and highlight opportunities or risks

Trading Terms & Commercial Tracking

• Maintain and track trading terms, promotions, rebates, and other commercial agreements
• Ensure accurate tracking of promotional spend and agreed commercial mechanics
• Support reconciliation of claims and commercial deductions

Statements of Account & Billing Support

• Prepare and update Statements of Account (SOA) for the key account
• Coordinate billing documents, invoices, credit notes, and supporting documentation
• Liaise with Finance and Order Processing to ensure accuracy and timely issue of documents

Promotion & Campaign Execution

• Execute agreed promotion plans in coordination with Trade Marketing
• Ensure promotions are set up correctly (pricing, timing, mechanics)
• Track promotion performance and prepare post-promotion summaries

Cross-Functional Coordination

• Work closely with internal teams to ensure smooth order fulfilment and stock availability
• Coordinate with logistics and operations on delivery timelines and stock issues
• Support internal meetings and customer presentations with data and materials

Requirements

• Diploma or Degree in Business, Marketing, or related field, fresh graduate is welcome to apply
• 1–3 years of experience in sales support, key accounts, or FMCG / consumer products
• Strong attention to detail, especially for pricing, billing, and documentation
• Comfortable working with Excel and sales data
• Strong communication, cooExrdination skills with problem-solving mindset
• Experience handling modern trade or large retail key accounts
• Exposure to promotions, trading terms, and retail operations
• Good analytical, organised, reliable, and able to manage multiple deadlines