Key Account Representative

New Era Enterprises; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia seeks an Account Management and Sales Support specialist to manage major bookstore retail chain accounts and other key customers in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, and collaborating with merchandising on in-store activities.

You will also assist with stock coordination, promotions, e-commerce support, and regular reporting to drive performance across channels.

Qualifications

• Diploma / Degree in Business, Marketing or related field.
• 1-2 years relevant working experience.
• Procurement/retail/FMCG or key account sales experience is an added advantage.
• Proficient in Mandarin, English and Bahasa Malaysia.
• Proficient in Microsoft Excel and basic data handling.
• Willing to travel for store visits within Malaysia.

Responsibilities

• Modern Trade Account Management: manage bookstore accounts and key customers, and support relationships.
• Sales Execution & Growth: assist in achieving monthly and annual sales targets and monitor performance.
• Product Listing & Promotions: ensure accurate listing, pricing, barcodes, and coordinate promotions.
• Store Visits & Merchandising: conduct regular store visits and ensure shelf display and pricing accuracy.
• Stock & Supply Coordination: monitor stock levels and coordinate replenishment with warehouse/logistics.
• Reporting: prepare monthly sales reports and update account stakeholders.
• E-Commerce Support: support online platforms with listings, pricing, stock, and campaigns.
• Ad-hoc assignments / Event Support: assist with company events and other duties as required.

Skills

Mandarin

English

Bahasa Malaysia

Communication skills

Willing to travel

Education

Diploma / Degree in Business/Marketing or related field

Tools

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role will manage and support major bookstore retail chain accounts other key customers in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Modern Trade Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Sales Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance to identify growth opportunities.
• Assistin identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales
• performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock
• availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion
• feedback and account updates.

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respondto customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking
• customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia