RETAIL ACCOUNT EXECUTIVE

Karcher; Johor Bahru; On-site; MYR 39,000 - 78,000; Full time

Job summary

Jora Malaysia in Johor Bahru is seeking a motivated sales professional to drive and develop retail sales for the JB Branch, focusing on dealer relationships and strong customer service. The ideal candidate, whether a fresh graduate or with 1–2 years of sales experience, should be target-oriented, learning-driven, and able to work independently while delivering results.

Proficiency in English and Bahasa, plus good MS Office skills and social media usage, will help you execute retail activations

Qualifications

• 1-2 years of working experience in sales to the Retail Channel
• Fresh graduates are encouraged to apply
• Fluent in English, Bahasa, and local dialects
• Proficient in Microsoft Office and social media
• Result-oriented with strong commitment to achieving sales goals

Responsibilities

• Account Management & Relationship Building: cultivate dealer partnerships and drive product orders
• Territory Management & Business Development: plan trips and expand dealer network
• Operational & After-Sales Excellence: resolve inquiries and coordinate after-sales support
• Logistics & Supply Chain Coordination: monitor stock and ensure timely deliveries
• Dealer Performance & Incentive Management: track performance and manage incentives
• Target Execution & Commercial Performance: own sales targets and forecasting

Skills

Communication skills

English proficiency

Bahasa proficiency

Microsoft Office

Social media usage

Retail sales

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This position is responsible for driving and developing retail sales for the JB Branch. We are looking for a motivated, self-driven and entrepreneurial individual who is passionate about sales and building strong customer relationships. The ideal candidate, whether a fresh graduate or an experienced professional, should be target-oriented, eager to learn and develop new business opportunities, and committed to achieving and exceeding sales targets.

Key Responsibilities:

1. Account Management & Relationship Building

Cultivate and maintain strong strategic partnerships with the dealer network through structured on-site visits to drive brand loyalty and secure consistent product orders.

Act as the primary brand ambassador to regularly update and educate dealers on new product launches, technical innovations, and active commercial promotions.

2. Territory Management & Business Development

Execute structured monthly business trips to the Northern region to maintain high-touch engagement with regional dealers, audit local market conditions, and drive consistent territory sales growth.

Drive market penetration by proactively prospecting, qualifying, and onboarding high-potential new dealer accounts to expand the company’s retail footprint.

Collaborate closely with dealers to plan, coordinate, and execute localized sales activations, including roadshows, exhibitions, and product training sessions to stimulate end-consumer demand.

Audit and maintain visual merchandising compliance across dealer showrooms, ensuring our products are prominently positioned and fully supported by point-of-sale (POS) materials.

4. Operational & After-Sales Excellence

Serve as the primary point of contact for dealers to resolve day-to-day operational inquiries regarding machine models, inventory availability, spare parts, and accessories.

Partner closely with the service team and Authorized Service Centre (ASC) to ensure seamless after-sales support, streamline repair turnaround times, and optimize customer satisfaction.

5. Logistics & Supply Chain Coordination

Collaborate actively with the internal operations team to closely monitor stock inventory levels and ensure accurate availability for upcoming dealer requirements.

Oversee and follow up on critical delivery matters to secure the timely dispatch and arrival of products, mitigating delays across your territory's distribution chain.

6. Dealer Performance & Incentive Management

Continuously track and analyse individual dealer sales performance metrics against established milestones to identify growth trends and areas of underperformance.

Guide and support dealers to ensure they achieve their structural volume and growth targets, actively qualifying them for corporate sales incentive programs.

Monitor and analyse competitor field activities, pricing shifts, and promotional strategies to provide regular, actionable market intelligence reports to management.

8. Target Execution & Commercial Performance

Own and execute personal monthly, quarterly, and yearly sales targets to support corporate revenue benchmarks and regional growth plans.

Formulate monthly and quarterly sales forecasts for the assigned territory to assist in corporate inventory planning and distribution strategies.

Requirements:

At least 1-2 years of working experience in sales to the Retail Channel, modern or traditional trades

Fresh graduates from related fields are encouraged to apply.

Good communication skills with proficiency in English, Bahasa, and local dialects

Proficiency in Microsoft Office and use of social media

Result-oriented and strong commitment to achieving sales goals

Good interpersonal and good communication skills are essential

Strong Customer orientation and dedication to providing good service

Able to work independently, diligent, ethical, and committed.