Executive, Key Account

MAMEE; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

MAMEE Malaysia is seeking a proactive Key Account Manager to develop and strengthen relationships with major retailers across Malaysia, especially in Selangor. You will understand client businesses, market trends, and shopper behavior to create and execute annual plans and trade promotions.

The role requires collaboration with sales operations, accurate forecasting, and hands-on management of budgets and receivables.

Qualifications

• Diploma or Bachelor's degree in any discipline.
• Minimum 1 year of experience in Key Account Management, Sales, or Customer Management.
• FMCG experience and managing major retail accounts is an added advantage.
• Proficient in Microsoft Office; strong analytical, negotiation, and relationship skills.

Responsibilities

• Develop and maintain strong relationships with key customers and understand their business, market landscape, and industry trends.
• Develop and execute business strategies and plans for assigned key accounts.
• Lead and collaborate with key customers to implement strategies and ensure effective execution of plans.
• Conduct regular business reviews to evaluate performance, identify gaps and opportunities, and implement action plans to drive growth.
• Work with Sales Operations to ensure effective communication and flawless execution of trade programs and promotions.
• Take ownership of assigned key accounts to achieve sales growth, profitability, market share, distribution, and budgeted trade execution targets.
• Manage key account receivables by coordinating with Credit Control and Finance for timely collections.
• Conduct regular trade visits to audit in-store execution, product availability, pricing, and promotional compliance.
• Follow up with customers and internal teams to ensure timely execution of initiatives and resolve issues.
• Prepare sales forecasts, business reports, and performance analyses to support planning and decision-making.
• Perform additional duties as delegated.

Skills

Key account management

Sales

Customer management

Negotiation

Relationship management

Analytical

Communication

Travel readiness

Education

Diploma / Advanced/Higher/Graduate Diploma / Bachelor’s Degree

Tools

Excel

PowerPoint

Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Develop and maintain strong working relationships with key customers while building an in-depth understanding of their business, market landscape, and industry trends.
• Leverage market insights, customer dynamics, shopper marketing knowledge, trade fund availability, and supply chain operations to develop and execute business strategies, Annual Customer Business Plans, Quarterly Business Reviews (QBRs), and promotional plans for assigned key accounts.
• Lead and collaborate with key customers to implement business strategies and ensure effective execution of agreed plans to achieve mutual business objectives.
• Conduct regular business reviews with customers to evaluate business performance, identify gaps and opportunities, and implement action plans to improve sales growth and execution.
• Work closely with the Sales Operations team to ensure effective communication, coordination, and flawless execution of trade programs and promotional activities.
• Take full ownership of assigned key accounts by achieving sales growth, profitability, market share, distribution, and trade execution targets while managing trade investment within the approved budget.
• Manage and monitor key account receivables by reviewing Accounts Receivable (AR) ageing and coordinating closely with the Credit Control and Finance teams to ensure timely collection.
• Conduct regular trade visits to audit in-store execution, monitor product availability, merchandising standards, pricing, and promotional compliance at outlet level.
• Follow up closely with customers and internal teams to ensure timely and effective execution of agreed initiatives and resolve any operational issues.
• Prepare sales forecasts, business reports, and performance analysis to support business planning and decision-making.
• Perform any other duties or ad hoc assignments as delegated by the immediate superior from time to time.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent in any discipline.
• Minimum 1 year of working experience in Key Account Management, Sales, or Customer Management. Experience in the FMCG industry and managing major retail accounts will be an added advantage.
• Exposure to trade operations, category management, shopper marketing, or trade marketing will be an added advantage.
• Proficient in Microsoft Office applications (Excel, PowerPoint, and Word)
• Strong analytical, communication, negotiation, and relationship management skills.
• Resourceful, proactive, and committed to continuous improvement with strong problem-solving abilities.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Willing to travel extensively across Malaysia to support business needs and customer engagement to gain broad exposure and career development opportunities within the company.