Key Account Manager Pharmacy (Based in Puchong)

Himalaya Wellness Indonesia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Himalaya Wellness Indonesia is seeking an experienced FMCG Key Account Manager to drive sales growth and execute joint business plans with pharmacy and modern trade accounts. You will build retailer partnerships, manage trade spend, forecast performance, and ensure in-store execution across cross-functional teams.

The role requires a diploma or bachelor’s degree with at least 10 years in KAM within FMCG, strong negotiation skills, and experience with major retailers.

Qualifications

• 10+ years FMCG Key Account Management experience.
• Experience managing modern trade or pharmacy accounts (Watsons, Guardian, Lotus's, AEON, Mydin, etc.).
• Strong commercial, negotiation and relationship management skills.
• Experience in A&P trade spend management and business planning.
• Good analytical skills and follow-up discipline.

Responsibilities

• Develop and execute customer strategic plans to deliver annual sales targets and category growth.
• Build and maintain strong relationships with retailers to drive sustainable business growth.
• Lead Joint Business Plans (JBP) with key retailers.
• Conduct regular business reviews to track sales, distribution, promotions, and profitability.
• Plan and monitor A&P and trade spend budgets with ROI focus.
• Lead sales forecasting, performance tracking, and gap analysis for assigned accounts.
• Negotiate trade terms, promotions, listings, in-store visibility, and launches.
• Ensure timely follow-up on orders, promotions, claims, and payments.
• Collaborate cross-functionally with Marketing, Supply Chain and Finance.

Skills

KAM strategy

Negotiation

Relationship mgmt

Forecasting

A&P management

Education

Diploma or Bachelor's degree

Job description

About The Role

Responsible for driving sales growth and executing Joint Business Plans for pharmacy accounts through strong retailer partnerships, trade negotiations, forecasting, and effective A&P spend management, while ensuring excellent in-store execution and cross-functional collaboration.

Job Requirements

• Develop and execute customer strategic plans to deliver annual sales targets and category growth.
• Build strong, long-term relationships with retailers to drive sustainable business growth.
• Develop and lead Joint Business Plans (JBP) with key retailers
• Conduct regular business reviews to track sales, distribution, promotions, and profitability.
• Plan, manage, and monitor A&P and trade spend budgets, ensuring effectiveness and ROI.
• Lead sales forecasting, performance tracking, and gap analysis for assigned accounts.
• Negotiate trade terms, promotions, listings, in-store visibility, and new product launches.
• Ensure strong execution and timely follow-up on orders, promotions, claims, payment and operational issues.
• Work cross-functionally with Consumer Marketing, Shopper Marketing, Supply Chain and Finance team.
• Monitor market trends and competitor activities, providing actionable insights.
• Build strong, long-term relationships with retailers to drive sustainable business growth.

Job Requirements

• Diploma or bachelor's degree in any major.
• Minimum 10 years FMCG Key Account Management experience.
• Experience managing at least ONE modern trade or pharmacy account such as Watsons, Guardian, Lotus's, AEON, Mydin, BCG, Alpro, or Healthlane.
• Good commercial, negotiation, and relationship management skills.
• Experience in A&P trade spend management and business planning.
• Good analytical skills and strong follow-up discipline.