Key Account Manager-Malaysia

Lazada Malaysia; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lazada Malaysia is seeking a dynamic Key Account Manager to partner with Segment Specialists in the Long Tail department. You will manage seller portfolios, optimize product assortment and availability, and use insights to identify growth opportunities to maximize sales on the Lazada platform.

You will collaborate with cross-functional teams and support sellers in launches, campaigns, and events, helping them achieve their business targets and ensuring smooth day-to-day operations on Lazada.

Qualifications

• Candidates should have a strong passion for e-commerce and a commercial mindset.
• Ability to thrive in a fast-paced, changing environment.
• Experience in managing seller relationships and driving sales growth would be a plus.

Responsibilities

• Manage an assigned portfolio of brands and merchants on Lazada Malaysia to drive sales growth.
• Develop and execute commercial strategies for product assortment, pricing, promotions, and seller investments.
• Build and maintain strong seller relationships and collaborate with cross-functional teams to ensure smooth operations.

Skills

Seller relationships

Portfolio management

Sales analytics

E-commerce

Job description

Key Account Managers (KAMs) to work closely with Segment Specialists within Long Tail department to identify sales opportunities, drive business growth, and build strong seller relationships. You will collaborate with various internal teams to help sellers operate smoothly and effectively on our platform.

You will be responsible for managing seller portfolios, optimizing product assortment and availability, and leveraging business insights to identify growth opportunities and maximize sales potential. We are looking for individuals with a strong passion for e-commerce, a commercial mindset, and the ability to thrive in a fast-paced, ever-evolving environment.

At Lazada, we are committed to develop our people and creating career growth opportunities that enable you to continuously build your skills and advance your career.

Key Responsibilities

1. Commercial Strategy & Performance Management

• Manage an assigned portfolio of brands and merchants on the Lazada platform, driving sales growth and overall business performance.
• Develop and execute commercial strategies covering product assortment, pricing, promotions, and seller investments to achieve business targets.
• Monitor daily, weekly, and monthly performance to identify opportunities and optimize sales, product selection, pricing, promotional activities, and marketing spend.

2. Seller Relationship Management

• Build and maintain strong relationships with sellers, understanding their business needs and supporting their growth on Lazada.
• Support sellers in store launches, sales campaigns, brand events, and other business development initiatives.
• Collaborate with cross-functional teams, including marketing, operations, supply chain, and customer service, to ensure effective seller support and smooth business operations.
• Recommend and drive the adoption of Lazada’s promotional tools and platform solutions to increase seller visibility, customer traffic, and sales.

3. Business Consulting & Growth Development

• Analyze market trends, category performance, and industry insights to identify growth opportunities and drive business development.
• Develop channel marketing and promotional plans to improve seller performance and achieve commercial objectives.
• Advise and coach sellers on best practices to maximize their business potential on Lazada.
• Work closely with internal stakeholders to strengthen seller support, improve operational efficiency, and drive sustainable business growth.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

LAZADA GROUP

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

OUR BUSINESS

LazMall

Launched on the Lazada platform in 2018, LazMall is Southeast Asia's biggest virtual mall connecting shoppers to over 18,000 leading international and local brands. It sets a new standard in retail, offering consumers the assurance of 100% product authenticity, guaranteed fast delivery and a 15-days return policy. LazMall is the preferred platform for brands and sellers to directly engage and create a customised experience for their customers.

Lazada’s Marketplace gives retailers instant access to millions of new customers. Launched on the Lazada platform in 2013, Lazada Marketplace provides a full suite of services, from secure payment options and customer care support, to a wide distribution network and marketing analytics, aimed at enabling our sellers to sell more. Lazada Marketplace merchants sell a wide range of products across 18 categories, including fast-growing offerings in health & beauty and fashion, as well as home & living, mother & baby, mobile devices and home appliances, among others.

Cross-Border

With a mission to bring the world to Southeast Asia and provide a gateway for Southeast Asian brands to reach international consumers, Lazada’s cross-border business features homegrown brands and sellers from markets that include China, Hong Kong SAR, Korea, Japan, the United States, and Europe. Through our Global Collection channel, Lazada offers a wide assortment of products across various categories, including fashion, electronics, and sports and outdoors. Alibaba’s technology infrastructure and unrivalled logistics network gets purchases to customers within seven days of placing an order.

OUR MISSION

Accelerating Progress In Southeast Asia Through Commerce & Technology

OUR VISION By 2030:

• Serve 300 million customers
• Create millions of jobs in the eCommerce ecosystems
• Power real, profitable SMEs across SEA

OUR CORE VALUES

1 - CUSTOMERS FIRST, EMPLOYEES SECOND, SHAREHOLDERS THIRD

This reflects our choice of what’s important in the order of priority. Only by creating sustained customer value can employees grow and shareholders achieve long-term benefit.

2 - TRUST MAKES EVERYTHING SIMPLE

Trust is both the most precious and fragile thing in the world. “Our Story”, to keep only “Aliren and Lazadians” is a story of building and cherishing trust. Complexity begets complexity, and simplicity breeds simplicity. Lazadians are straightforward – what you see is what you get. With trust, there is no second-guessing or suspicion, and the result is simplicity and efficiency.

3 - CHANGE IS THE ONLY CONSTANT

Whether you change or not, the world is changing, our customers are changing and the competitive landscape is changing. We must face change with respect and humility. Otherwise, we will fail to see it, fail to respect it, fail to understand it and fail to catch up with it.

4 - TODAY’S BEST PERFORMANCE IS TOMORROW’S BASELINE

In Lazada’s most challenging times, this spirit has helped us overcome difficulties and survive. In bad times, we know how to motivate ourselves; in good times, we dare to set “dream targets” (stretch goals). Face the future, or we regress. We must shoot for the moon, challenge ourselves, motivate ourselves and exceed ourselves.

5 - IF NOT NOW, WHEN? IF NOT ME, WHO?

This was a tagline in Alibaba’s first job advertisement and became our first proverb. It is not a question, but a call of duty. This proverb symbolizes the sense of ownership that each Aliren-Lazadian must possess.

6 - LIVE SERIOUSLY, WORK HAPPILY

“Work is now, life is forever. What you do in the job is up to you, but you have responsibility to the ones who love you. Enjoy work as you enjoy life; treat life seriously as you do work. If you live with purpose, you will find reward. You make Alibaba different and make your loved ones proud. Everyone has their own view of work and life; we respect each person’s choice. Whether you live by this value depends on how you live your life.” -- Jack Ma

LAZADA GROUP

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

OUR BUSINESS

LazMall

Launched on the Lazada platform in 2018, LazMall is Southeast Asia's biggest virtual mall connecting shoppers to over 18,000 leading international and local brands. It sets a new standard in retail, offering consumers the assurance of 100% product authenticity, guaranteed fast delivery and a 15-days return policy. LazMall is the preferred platform for brands and sellers to directly engage and create a customised experience for their customers.

Lazada’s Marketplace gives retailers instant access to millions of new customers. Launched on the Lazada platform in 2013, Lazada Marketplace provides a full suite of services, from secure payment options and customer care support, to a wide distribution network and marketing analytics, aimed at enabling our sellers to sell more. Lazada Marketplace merchants sell a wide range of products across 18 categories, including fast-growing offerings in health & beauty and fashion, as well as home & living, mother & baby, mobile devices and home appliances, among others.

Cross-Border

With a mission to bring the world to Southeast Asia and provide a gateway for Southeast Asian brands to reach international consumers, Lazada’s cross-border business features homegrown brands and sellers from markets that include China, Hong Kong SAR, Korea, Japan, the United States, and Europe. Through our Global Collection channel, Lazada offers a wide assortment of products across various categories, including fashion, electronics, and sports and outdoors. Alibaba’s technology infrastructure and unrivalled logistics network gets purchases to customers within seven days of placing an order.

OUR MISSION

Accelerating Progress In Southeast Asia Through Commerce & Technology

OUR VISION By 2030:

• Serve 300 million customers
• Create millions of jobs in the eCommerce ecosystems
• Power real, profitable SMEs across SEA

OUR CORE VALUES

1 - CUSTOMERS FIRST, EMPLOYEES SECOND, SHAREHOLDERS THREE

This reflects our choice of what’s important in the order of priority. Only by creating sustained customer value can employees grow and shareholders achieve long-term benefit.

2 - TRUST MAKES EVERYTHING SIMPLE

Trust is both the most precious and fragile thing in the world. “Our Story”, to keep only “Aliren and Lazadians” is a story of building and cherishing trust. Complexity begets complexity, and simplicity breeds simplicity. Lazadians are straightforward – what you see is what you get. With trust, there is no second-guessing or suspicion, and the result is simplicity and efficiency.

3 - CHANGE IS THE ONLY CONSTANT

Whether you change or not, the world is changing, our customers are changing and the competitive landscape is changing. We must face change with respect and humility. Otherwise, we will fail to see it, fail to respect it, fail to understand it and fail to catch up with it.

4 - TODAY’S BEST PERFORMANCE IS TOMORROW’S BASELINE

In Lazada’s most challenging times, this spirit has helped us overcome difficulties and survive. In bad times, we know how to motivate ourselves; in good times, we dare to set “dream targets” (stretch goals). Face the future, or we regress. We must shoot for the moon, challenge ourselves, motivate ourselves and exceed ourselves.

5 - IF NOT NOW, WHEN? IF NOT ME, WHO?

This was a tagline in Alibaba’s first job advertisement and became our first proverb. It is not a question, but a call of duty. This proverb symbolizes the sense of ownership that each Aliren-Lazadian must possess.

6 - LIVE SERIOUSLY, WORK HAPPILY

“Work is now, life is forever. What you do in the job is up to you, but you have responsibility to the ones who love you. Enjoy work as you enjoy life; treat life seriously as you do work. If you live with purpose, you will find reward. You make Alibaba different and make your loved ones proud. Everyone has their own view of work and life; we respect each person’s choice. Whether you live by this value depends on how you live your life.” -- Jack Ma

What can I earn as a Key Account Manager