Key Account Manager, Enterprise Merchants

Sales; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Grab is seeking an experienced Enterprise Merchants manager to oversee a portfolio of high-value F&B partners in Malaysia. You will combine strategic account planning with hands-on partnership to drive revenue growth and merchant retention, while coordinating with sales, product and customer success teams.

Based onsite at Petaling Jaya, you will pitch marketing campaigns, launch new products, lead business reviews, and use data-driven insights and AI-enabled tools to scale impact across multiple

Qualifications

• Manage a portfolio of enterprise F&B merchants with strategic account planning.
• Strong data literacy and ability to work with analytics, automation and AI tools.
• Excellent relationship-building and negotiation skills with cross-functional teams.

Responsibilities

• Manage and grow a portfolio of high-value enterprise merchant accounts through strategic planning, regular business reviews, and delivery of tailored solutions
• Pitch and implement marketing campaigns and new product offerings to drive incremental GMV, merchant engagement, and revenue targets
• Leverage CRM platforms, analytics tools, and AI-assisted automation to streamline workflows, forecast performance, and enhance merchant communication
• Collaborate with sales, product, and customer success teams to identify new opportunities, resolve escalations, and mitigate account risks
• Support merchant engagement across multiple cities in Malaysia as business needs require

Job description

Get to Know the Team

• Our Enterprise Merchants team is responsible for building and scaling Grab's relationships with high-value F&B partners across Malaysia.
• We drive growth through strategic account management, product innovation, and tailored solutions that help our merchants succeed.
• Your work directly impacts both merchant profitability and Grab's regional revenue.

Get to Know the Role

• You will manage a portfolio of enterprise-level F&B merchants, combining strategic account planning with hands-on partnership to drive revenue growth and merchant retention.
• You'll pitch marketing campaigns, launch new products, and lead business reviews that shape how these merchants grow with Grab.
• This role requires both analytical rigor and relationship-building excellence, powered by strong data literacy and comfort working with modern automation and AI tools to scale your impact.
• This role will be reporting to the Manager, Enterprise Merchants and will be based onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

• Manage and grow a portfolio of high-value enterprise merchant accounts through strategic planning, regular business reviews, and delivery of tailored solutions
• Pitch and implement marketing campaigns and new product offerings to drive incremental GMV, merchant engagement, and revenue targets
• Leverage CRM platforms, analytics tools, and AI-assisted automation to streamline workflows, forecast performance, and enhance merchant communication
• Collaborate with sales, product, and customer success teams to identify new opportunities, resolve escalations, and mitigate account risks
• Support merchant engagement across multiple cities in Malaysia as business needs require