Client Management, Analyst

AIA Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a professional to manage client relationships effectively. Responsibilities include building professional relationships, providing recommendations based on data analysis, and collaborating with internal teams to enhance customer experiences. The ideal candidate should possess a business degree, relevant client-facing experience, and strong analytical and presentation skills. This role offers opportunities for proactive engagement and performance-driven results.

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills.

Responsibilities

• Build and maintain professional relationships with clients.
• Provide consultative recommendations based on analysis.
• Collaborate with internal stakeholders to optimize customer experience.

Skills

Presentation skills

Planning skills

Analytical skills

Team player

Customer complaint handling

Education

Degree in business or equivalent

Job description

About The Role

Responsible for the relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style
• Independent, energetic, passionate, proactive, performance driven