Key Account Manager

Vanzo Asia Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

EPF, SOCSO & EIS

Staff discount

Company trip & team-building

Job summary

Vanzo Asia Sdn Bhd seeks an experienced Key Account Manager to lead FMCG relationships with major retailers, driving revenue growth and strengthening brand presence. You will coordinate with marketing, supply chain, and finance to deliver impactful account plans and promotions.

The ideal candidate has 6–8 years in FMCG sales or key account management, with supervisory exposure, strong English skills (Mandarin preferred), and solid analytical and negotiation capabilities.

Qualifications

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• 6–8 years of FMCG sales or key account management with 2–3 years in supervision.
• Proven track record managing both international and local chain accounts.
• Fluent in English; Chinese preferred.
• Strong analytical, planning, and negotiation skills.

Responsibilities

• Lead and manage key account strategies to grow revenue and loyalty.
• Develop long-term partnerships with major clients and identify new opportunities.
• Monitor sales performance, customer behavior, and product trends to guide decisions.
• Plan and execute tailored promotions and trade activities with strong ROI.
• Coordinate with marketing, supply chain, and finance to execute account plans on time.
• Handle forecasting, budgeting, and reporting for accounts.
• Resolve customer concerns promptly to maintain satisfaction and retention.
• Coach and mentor junior staff to improve performance.
• Prepare and present business reviews and progress reports to management and clients.

Skills

Key account management

FMCG sales

Leadership

Customer relationship management

Analytical thinking

Negotiation

Communication skills

MS Office

English

Chinese (preferred)

Education

Bachelor's Degree in Business Administration, Sales, Marketing, or related field

Tools

MS Office Suite

Job description

Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty in FMCG sales. This role involves developing long-term partnerships with major clients, identifying new business opportunities, and coordinating across internal teams to execute strategic account plans.

Key responsibilities

• Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty
• Develop long-term partnerships with major clients, while identifying new business opportunities
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making
• Plan and implement tailored promotional and trade activities that deliver strong ROI
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans
• Handle account forecasting, budgeting, and reporting
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention
• Coach and mentor junior team members to enhance performance and support development
• Prepare and present regular business reviews and progress reports to management and clients

About you

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field
• Minimum 6–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave)
• Proficient in English (written & verbal) and Chinese is preferred
• Strong analytical thinking, commercial sense, and structured planning skills
• Excellent interpersonal, communication, and negotiation skills
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Demonstrated ability to manage customer relationships proactively and systematically

• Competitive Salary + Incentives
• Annual Bonus
• EPF, SOCSO & EIS
• Staff Discount
• Company Trip & Team-Building Activities