Key Account Executive

SCC Marketing (M) Sdn Bhd; Puchong; On-site; MYR 56,000 - 89,000; Full time

Job summary

SCC Marketing (M) Sdn Bhd in Malaysia seeks a Key Account Executive to manage day-to-day communications with key accounts and grow business with distributors. You will coordinate with Marketing, Supply Chain, and Finance to ensure on-time delivery, pricing accuracy, and effective promotions.

Fluency in English and Mandarin is required to service Mandarin-speaking customers. The role emphasizes building strong relationships, analyzing sales data, and executing sales plans to achieve targets

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 2 years in FMCG sales or account management, preferably in distribution.
• Strong communication and negotiation skills.
• Ability to analyze sales data and identify market trends.
• Proficient in Microsoft Office.
• Excellent problem-solving abilities.
• Fluency in English and Mandarin to serve Mandarin-speaking customers.

Responsibilities

• Manage day-to-day communication with assigned key account customers.
• Build and maintain good working relationships with customers.
• Follow up on customer enquiries, purchase orders, and delivery requirements.
• Coordinate customer requests with internal departments.
• Execute sales plans and promotional activities for assigned accounts.
• Monitor sales performance and prepare sales reports.
• Ensure product availability and timely replenishment.
• Support new product listings and promotional campaigns.
• Conduct regular market visits to monitor product availability and merchandising standards.
• Process customer purchase orders and monitor order fulfilment.
• Prepare quotations, sales reports, and other sales documentation.
• Maintain accurate customer records and pricing information.
• Monitor outstanding orders and coordinate delivery schedules.
• Liaise with Marketing, Supply Chain, Warehouse, and Finance to ensure smooth operations.
• Follow up on customer complaints and coordinate prompt resolution.
• Assist in monitoring outstanding receivables.
• Monitor competitors' pricing, promotions, and market activities.
• Gather customer feedback and report market opportunities to the Senior Key Account Manager.

Skills

Strong communication

Negotiation skills

Sales data analysis

Problem-solving abilities

Bilingual English/Mandarin

Education

Bachelor's degree in Business Administration/Marketing

Tools

Microsoft Office

Job description

Manage day-to-day communication with assigned key account customers.

Build and maintain good working relationships with customers.

Follow up on customer enquiries, purchase orders, and delivery requirements.

Coordinate customer requests with internal departments.

Execute sales plans and promotional activities for assigned accounts.

Monitor sales performance and prepare sales reports.

Ensure product availability and timely replenishment.

Support new product listings and promotional campaigns.

Conduct regular market visits to monitor product availability and merchandising standards.

Process customer purchase orders and monitor order fulfilment.

Prepare quotations, sales reports, and other sales documentation.

Maintain accurate customer records and pricing information.

Monitor outstanding orders and coordinate delivery schedules.

Responsibilities

Account Management

• Manage day-to-day communication with assigned key account customers.
• Build and maintain good working relationships with customers.
• Follow up on customer enquiries, purchase orders, and delivery requirements.
• Coordinate customer requests with internal departments.

Sales Execution

• Execute sales plans and promotional activities for assigned accounts.
• Monitor sales performance and prepare sales reports.
• Ensure product availability and timely replenishment.
• Support new product listings and promotional campaigns.
• Conduct regular market visits to monitor product availability and merchandising standards.

Sales Administration

• Process customer purchase orders and monitor order fulfilment.
• Prepare quotations, sales reports, and other sales documentation.
• Maintain accurate customer records and pricing information.
• Monitor outstanding orders and coordinate delivery schedules.

Cross-functional Coordination

• Liaise with Marketing, Supply Chain, Warehouse, and Finance to ensure smooth operations.
• Follow up on customer complaints and coordinate prompt resolution.
• Assist in monitoring outstanding receivables.

Market Intelligence

• Monitor competitors' pricing, promotions, and market activities.
• Gather customer feedback and report market opportunities to the Senior Key Account Manager.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Min 2 years of experience in FMCG sales or account management, preferably within a distribution environment.
• Strong communication and negotiation skills.
• Ability to analyze sales data and identify market trends.
• Proficient in Microsoft Office
• Excellent problem-solving abilities.
• Fluency in English and Mandarin are required to serve Mandarin-speaking customers.

SCC Group is one of the largest FMCG distribution companies in Msia, headquartered in Kuantan, Pahang. Across West Msia, SCC Group operates 9 market centers, comprising a vast distribution network managed by over 1000 employees from various functional departments. It provides sales and business expansion services to over 20 major brand owners in the industry, such as Anmum, Anlene, Ridsect, Johnson & Johnson, Planta, Huggies, Cadbury, Chipsmore, Oreo, L’Oreal, Bundaberg, among others. Additionally, SCC Group owns, develops, manufactures, and distributes CED organic foods and Mega Fresh frozen foods, both of which enjoy widespread recognition in major supermarkets and retail chains nationwide

What can I earn as a Key Account Executive