Key Account Manager

Vanzo Asia Sdn Bhd; Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Vanzo Asia Sdn Bhd is seeking a Senior Key Account Manager to lead and manage key account strategies in FMCG sales, driving revenue, brand presence, and customer loyalty. You will develop long-term partnerships with major clients, identify new opportunities, and coordinate across marketing, supply chain, and finance to deliver strategic plans.

The role requires 6–8 years in FMCG sales with 2–3 years in supervision; fluent English, Chinese preferred; strong analytical, negotiation, and leadership

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• 6–8 years of experience in FMCG sales or key account management, with 2–3 years in a supervisory or managerial role.
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
• Proficient in English (written & verbal) and Chinese is preferred.
• Strong analytical thinking, commercial sense, and structured planning skills.
• Excellent interpersonal, communication, and negotiation skills.
• Demonstrated ability to manage customer relationships proactively and systematically.

Responsibilities

• Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty.
• Develop long-term partnerships with major clients, while identifying new business opportunities.
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
• Plan and implement tailored promotional and trade activities that deliver strong ROI.
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
• Handle account forecasting, budgeting, and reporting.
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
• Coach and mentor junior team members to enhance performance and support development.
• Prepare and present regular business reviews and progress reports to management and clients.

Skills

Key account management

FMCG sales

Strategic planning

Team leadership

Partnership development

Sales analysis

Negotiation

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty in FMCG sales. This role involves developing long-term partnerships with major clients, identifying new business opportunities, and coordinating across internal teams to execute strategic account plans.

Key responsibilities

• Lead and manage key account strategies to drive revenue, brand presence, and customer loyalty
• Develop long-term partnerships with major clients, while identifying new business opportunities
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making
• Plan and implement tailored promotional and trade activities that deliver strong ROI
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans
• Handle account forecasting, budgeting, and reporting
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention
• Coach and mentor junior team members to enhance performance and support development
• Prepare and present regular business reviews and progress reports to management and clients

About you

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field
• Minimum 6–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave)
• Proficient in English (written & verbal) and Chinese is preferred
• Strong analytical thinking, commercial sense, and structured planning skills
• Excellent interpersonal, communication, and negotiation skills
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Demonstrated ability to manage customer relationships proactively and systematically