Manager Customer Account Management

DKSH; Petaling Jaya; On-site; MYR 89,280 - 189,720; Full time

Job summary

DKSH in Petaling Jaya is seeking an experienced FMCG Key Account Manager to drive sales, profitability and 5P execution for key customers. You will partner with customers to align category and brand strategies to foster growth and profitability.

The role requires 3–5 years in FMCG KAM, a Sales/Marketing degree, and strong English communication. You will work with cross-functional teams to deliver strategic customer plans and robust in-store execution.

Qualifications

• Minimum 3 to 5 years’ experience in FMCG Key Account Management.
• Diploma or Degree in Sales/Marketing, or related fields.
• Demonstrated negotiation and communication skills, with fluency in English.

Responsibilities

• Manage sales, profitability and 5P in-store execution for assigned customers.
• Partner with customers to align company, category and brand strategies to increase demand and profitable growth.
• Develop and implement local go-to-market and customer strategies to achieve goals.
• Monitor KPIs and provide feedback on performance gaps and requirements.
• Oversee annual negotiations, trading terms, margins and 5P execution.
• Build relationships with customers and cross-functional teams to ensure effective execution.

Skills

Key Account Management

Negotiation

Communication

Excel

Word

PowerPoint

English fluency

Education

Diploma or Degree in Sales/Marketing

Tools

Excel

Word

PowerPoint

Job description

About The Role

• Manage sales, profitability and 5P in-store execution for assigned customers.
• Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

What You Will Deliver

• Managing operating departmental budgets and costs.
• Accountable for net sales/EBIT/headcount responsibility, where applicable.
• Return on investment on advertising and promotion.
• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.
• Monitor team key performance indicators achievement.
• Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement. Identify the short‑term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins. Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team.
• Develop deep insights and actionable recommendations from post‑evaluation analyses and incorporate into customer strategies. Manage reporting of sales and projected sales/margin forecasts.
• Evaluate trends and form meaningful conclusions to facilitate strategic decisions. Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.).
• Develop and build relationships with customers and a network of contacts to understand customer needs and achieve business objectives. Work closely with the cross‑functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution.
• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in the area of Customer Account Management and DKSH behaviour to achieve team/function goals.

What You Bring

• Minimum 3 to 5 years’ experience in FMCG Key Account Management role.
• Diploma or Degree in Sales/Marketing, or related fields.
• Demonstrated advanced knowledge and understanding of the industry/market/competitors/customers.
• Demonstrated sound selling skills and proven key account management experience in fast moving consumer goods.
• Demonstrated a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
• Demonstrated strong negotiation and communication skills.
• Demonstrated proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Demonstrated fluency in English, both written and spoken.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management (KAM).