Key Account Manager (WorldFirst)

Ant International; Kuala Lumpur; On-site; MYR 110,000 - 180,000; Full time

Job summary

WorldFirst, a subsidiary of Ant International, is seeking a dynamic sales professional to acquire new large merchants and nurture an existing portfolio in Malaysia. You will penetrate B2B, exporter/importer communities, and collaborate with Marketing, Partnership, Merchant Servicing and Onboarding teams to convert opportunities and deliver excellent merchant experiences.

You will self-generate opportunities, leverage networks, attend events, maintain portfolios, and drive uptake of WorldFirst’s

Qualifications

• Experience in the B2B payments or exporter/importer industry.
• Proven track record of self-generating leads to business owners and/or the C-Suite.
• Strong communication via telephone, email and face-to-face with solid presentations.
• Detail-oriented and process-driven with outreach cadences.
• Able to handle objections and customer dissatisfaction.
• Good time management and problem-solving abilities.
• Collaborative and able to work with related functions to support clients.
• Thrives in a fast-paced environment and quickly learns new product knowledge.
• Willingness to travel frequently within Malaysia.
• Payment industry experience is a plus.

Responsibilities

• Self-generate new opportunities through cold outreach and partnerships.
• Leverage existing network and portfolio to generate referrals.
• Attend industry events to stay informed and expand connections.
• Maintain account portfolio, build relationships, ensure satisfaction.
• Drive adoption of WorldFirst products within accounts.
• Present solutions and educate merchants on products and processes.
• Work with related teams to resolve merchant issues.
• Share feedback to ensure the customer voice is heard across the business.

Skills

Lead generation

B2B payments

Relationship building

Communication

Time management

Problem solving

Collaboration

Adaptability

Travel willingness

Industry knowledge

Job description

WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.

Role Overview

This position is a fundamental component of the sales team, responsible for both the acquisition of new large merchants (with annual sales turnover of more than RM 50M) and nurturing their existing portfolio. By penetrating deep into the B2B, Exporter/Importer community, B2C and E-commerce, you will serve exporters/businesses with overseas customer base and/or those importing goods across border for sale. You will work cross-functionally with our Marketing, Partnership, Merchant Servicing and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.

Job Responsibilities:

• Self-generate new opportunities through cold outreach and partnership.
• Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities.
• Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments.
• Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio.
• Drive greater uptake of WorldFirst’s suite of products within the account portfolio.
• Present relevant solutions and provide detailed education to merchants regarding products and processes.
• Work closely with related teams to resolve merchants’ issues.
• Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business. Have a systematised approach to keeping in regular contact with merchants and maintain business relationships.

Job Qualifications:

• Experience working within the B2B payments or dealing with customers in the exporter/importer industry
• A motivated individual with a proven track record of self-generating leads selling to Business Owners and/or the C-Suite.
• Solutions-orientated approach to building and maintaining customer relationships.
• Effectively communicate via telephone, email and face-to-face by utilizing active listening skills and good presentations.
• Strong attention to detail, be process-driven with outreach and engagement cadences.
• Ability to handle tough conversations, overcome objections and deal with customer dissatisfaction.
• Skilled in time management, task management and problem solving.
• A collaborator that works with related functions to best support the client’s needs
• Someone who thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly.
• Payment industry experience would be an advantage.
• Frequent travel within Malaysia may be required.