Key Account Lead, Alipay+

Ant International; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Ant International in Malaysia seeks a senior Key Account Lead to drive merchant growth across major districts, focusing on coverage, POSM visibility, and transaction growth.

The role combines strategic market planning with hands-on execution, owning end-to-end portfolios, managing partnerships, and collaborating with BD, Marketing, Operations and Product to deliver measurable results.

Qualifications

• 9+ years of merchant management or key account experience in payments/fintech/banking.

Responsibilities

• Develop country-level business plans including market assessments and growth projections.
• Lead cross-functional teams (BD, Marketing, Operations, Product) to manage partnerships and improve merchant performance.
• Collaborate with Marketing to design high-impact campaigns and drive merchant activation.
• Conduct field visits to key districts to ensure POSM visibility and merchant readiness.
• Analyze merchant performance and customer behavior to generate actionable insights.

Skills

Merchant management

Key account management

Payments ecosystem

Data-driven

Cross-functional collaboration

Fluent English

Mandarin a plus

Job description

The Key Account Lead will be responsible for driving merchant growth and excellence for Alipay+ across Malaysia, with a strong focus on key accounts and major commercial districts in Malaysia , This role combines strategic planning with hands-on execution to ensure high-quality merchant coverage, strong POSM visibility, and consistent transaction growth.

Successful candidate is expected to own key market portfolios end-to-end developing market strategies, managing ecosystem partnerships, and driving on-ground performance through close collaboration with internal teams and external partners.

This role requires a highly commercial, data-driven individual who is equally comfortable in strategic discussions, with a strong execution, accountability, and measurable results.

Key Responsibilities

• Develop and maintain country-level business plans, including market assessments, ecosystem mapping, commercial models, and TPV/GMV growth projections
• Lead and coordinate cross-functional teams (BD, Marketing, Operations, Product) to manage strategic partnerships, execute initiatives, and continuously improve merchant performance
• Collaborate closely with the Marketing team to design and execute high-impact campaigns, ensuring strong performance and continuous innovation in partner solutions
• Conduct regular field visits to key commercial districts and tourist corridors to assess on-ground execution, identify gaps, and ensure high standards of POSM visibility and merchant readiness
• Analyze transaction trends, merchant performance, and customer behavior to generate insights and recommend strategies to improve penetration, activation, and retention
• Drive TPV growth from non-China wallets by increasing their contribution to overall transaction volume, through targeted merchant activation, improved acceptance readiness, and focused initiatives in key tourist segments
• At least 9+ years of experience in merchant management, key account management, merchant acquiring, or field sales within payments, fintech, banking, or card schemes
• Strong understanding of the payments ecosystem, including acquiring business, QR payments, cross-border payments, e-wallets, and card schemes
• Proven track record of managing and growing merchant portfolios, improving merchant performance (e.g., activation, retention, TPV), and driving on-ground execution excellence
• Ability to identify performance gaps at the merchant level and implement targeted actions to improve conversion, usage, and overall productivity
• Strong stakeholder management skills, with the ability to coordinate across internal teams and external partners to deliver results
• Fluent in English, with strong cross-cultural communication skills, Mandarin would be a plus
• Data-driven mindset with the ability to analyze merchant-level performance, transaction trends, and customer behavior to inform actions
• Self-motivated, hands-on, and comfortable operating in a fast-paced, flexible environment