Key Account Manager

Lyreco Switzerland AG; Johor; On-site; MYR 100,000 - 180,000; Full time

Job summary

Lyreco Switzerland AG in Malaysia's Southern region seeks a New Business Key Account Manager to drive expansion, hunter mentality, and revenue growth by acquiring new corporate accounts in Senai/Johor. You will own the end-to-end sales process, build strategic relationships, and collaborate with operations, finance, and implementation teams to ensure a seamless customer experience.

The role requires 3–5 years of B2B sales, strong communication, and willingness to travel; own transport is

Qualifications

• Minimum 3–5 years of B2B sales or key account management experience.
• Strong understanding of Southern Malaysia market dynamics.
• Excellent communication, negotiation, and stakeholder management skills.
• Self-motivated, results-oriented, and able to work independently.
• Must possess own transport and be willing to travel extensively within the territory.

Responsibilities

• Prospect and acquire new customers through direct sales activities including cold calling, networking, referrals, face-to-face meetings, and market engagement.
• Develop and expand new business opportunities within the Southern region, with strong understanding of local customer landscape and industry trends.
• Lead end-to-end sales and tendering processes, ensuring compliant pricing and contract governance.
• Drive onboarding and implementation of new customers to ensure smooth transition and satisfaction.
• Qualify prospects based on customer criteria and strategic fit.
• Hit and exceed sales targets, KPIs, and growth objectives.
• Maintain accurate reporting of pipeline, activities, and market updates using CRM.
• Provide market intelligence on customer trends, competitive movements, and pricing shifts.

Skills

B2B sales

Key account management

communication skills

self-motivated

willing travel

own transport

Tools

CRM

Job description

We are looking for a highly driven and commercially aggressive New Business Key Account Manager to lead business expansion across the Southern region of Malaysia. This role is focused on hunting and acquiring new corporate accounts, developing strategic customer relationships, and driving revenue growth within the assigned territory.

Key Responsibilities

• Prospect and acquire new customers through direct sales activities including cold calling, networking, referrals, face-to-face meetings, and market engagement activities.
• Develop and expand new business opportunities within the Southern region market, with strong understanding of local customer landscape, industry trends, and competitive environment.
• Take full ownership of the end-to-end sales and tendering process, ensuring compliance with company policies, pricing structure, and contract governance guidelines.
• Drive new business development and manage successful onboarding and implementation of newly acquired customers to ensure smooth transition and customer satisfaction.
• Qualify prospects based on company-defined customer criteria, business potential, and strategic sales fit.
• Consistently achieve and exceed sales targets, KPIs, and business growth objectives set by Management.
• Maintain accurate and timely reporting of sales activities, pipeline status, market updates, and customer engagement through CRM and internal reporting tools.
• Provide market intelligence and feedback to Management on customer trends, competitor activities, pricing movements, market opportunities, and unmet customer needs.
• Collaborate effectively with internal stakeholders including operations, customer service, finance, and implementation teams to ensure excellent customer experience.
• Demonstrate strong hunter mentality with high level of initiative, resilience, urgency, and accountability in driving new customer acquisition.
• Undertake any other ad-hoc duties or assignments as assigned by Management from time to time.

Requirements

• Minimum 3–5 years of B2B sales or key account management experience with proven track record in new business acquisition.
• Strong exposure and understanding of Southern Malaysia market dynamics and business ecosystem.
• Experience in corporate sales, solution selling, or enterprise account management is preferred.
• Strong communication, negotiation, presentation, and stakeholder management skills.
• Self-motivated, result-oriented, and able to work independently in a fast-paced environment.
• Possess own transport and willing to travel extensively within assigned territory.
• The role is based in Senai and covering JB market.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world.

A privately‑owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.

A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most.

We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work.

We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.

With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers.

We strive for perfection in everything we do, and we really care for our customers.

We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.