Key Account Executive (Pharmacy channel)

EP Plus Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

EP Plus Group is seeking a Key Account Manager to closely manage and grow relationships with chain pharmacy buyers in Kuala Lumpur and Selangor. You will coordinate across sales, marketing, supply chain, and merchandising to deliver sustainable business growth.

The role requires proven sales experience, the ability to lead strategic account plans, and strong analytical capabilities to optimize opportunities and profitability.

Qualifications

• Sales experience in healthcare or pharma is preferred.
• Experience managing key accounts in chain pharmacies is desirable.
• Based in Central Kuala Lumpur and Selangor.

Responsibilities

• Build and maintain long-term relationships with chain pharmacy buyers and stakeholders.
• Identify growth opportunities through regular engagement and business reviews.
• Lead account discussions on sales performance, promotions, and joint planning.
• Develop and execute strategic account plans aligned with sales objectives.
• Serve as main contact for assigned accounts, resolving issues promptly.
• Monitor market trends, customer developments, and competitor activity.
• Collaborate with marketing, supply chain, finance, and merchandising for execution.
• Support merchandisers to ensure effective execution of promotions.

Skills

Interpersonal skills

Persuasive communication

Proactive and positive

Ability to work independently

Analytical skills

Education

Bachelor's degree in Medicine, Pharmacy, Science or equivalent

Job description

This role serves as the primary liaison between the company and assigned key accounts, ensuring effective collaboration across sales, marketing, supply chain, and merchandising functions to deliver sustainable business growth.

KEY ACCOUNTABILITIES

Key Account Management

• Build and maintain strong long‑term relationships with Chain Pharmacy - key account buyers and stakeholders to strengthen strategic partnerships and business collaboration.
• Proactively identify and pursue business growth opportunities within assigned accounts through regular engagement and business reviews.
• Lead account discussions with customers on sales performance, promotional effectiveness, category opportunities, and joint business planning.
• Develop and execute strategic account plans aligned with company sales objectives and customer business priorities.
• Act as the main point of contact for assigned accounts in resolving operational, commercial, and service‑related matters promptly and effectively.
• Monitor market trends, customer developments, and competitor activities to identify risks and opportunities for business growth.

Sales and Business Development

• Drive achievement of sales targets, profitability, and market share growth for assigned key accounts.
• Collaborate closely with the marketing team to translate brand and channel strategies into effective in‑store and customer activation plans.
• Negotiate trading terms, promotional plans, and business agreements with customers to achieve mutually beneficial outcomes.
• Analyze sales data, market trends, and account performance to identify actionable insights and recommend improvement strategies.
• Monitor and optimize trade spending within approved budgets while ensuring effective utilization of resources.
• Conduct regular business reviews with key accounts to evaluate performance, align business objectives, and identify future opportunities

Team Collaboration and Cross‑Functional Coordination

• Collaborate with internal stakeholders including marketing, supply chain, finance, and merchandising teams to ensure alignment and successful execution of business plans.
• Support merchandisers to ensure effective execution of sales and promotional activities.

KNOWLEDGE, SKILLS & EXPERIENCE

Knowledge

• Bachelor's degree in Medicine, Pharmacy, Science or equivalent will be beneficial.
• Understanding of sciences and medical terms, medical products, technical workings and practices will be beneficial.

Skills

• Interpersonal skills to work with people at all levels.
• Persuasive manner and the ability to deal with professionals who hold differing beliefs and values.
• Proactive and positive personality.
• Ability to work independently and produce results.
• Analytical skills.

Experience

• Sales experience is necessary.
• Experience managing key accounts on chain pharmacy.
• This position is based in Central (Kuala Lumpur and Selangor).
• We have 1 job openings in Pharmaceuticals business unit