Key Account Manager - Payments (Enterprise)

ShopBack; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading Cashback platform in Kuala Lumpur is seeking a Key Account Executive to manage national accounts. In this role, you will deliver value to merchants, oversee performance, and drive revenue growth through data insights. The ideal candidate has at least 3 years of key account management experience, preferably in F&B or fashion. Strong analytical skills and C-level negotiation experience are essential. Join us and help redefine commerce! This position offers competitive compensation and a dynamic work environment.

Qualifications

• Minimum 3+ years of experience in key account management, preferably in F&B or Fashion sectors.
• Strong analytical skills to identify trends and extract insights from data.
• Comfortable with C-level negotiations and relationships with top decision makers.

Responsibilities

• Deliver value to merchants and drive demand for best practices.
• Coordinate across teams to achieve merchant expectations.
• Conduct performance reviews with merchants.
• Grow merchant revenue through data-driven insights.

Skills

Key account management

Analytical skills

Problem-solving

Consumer trends awareness

C-level negotiations

Creativity

Tools

AI tools

Job description

Key Account Executive (National/Enterprise Singapore Accounts)

ShopBack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Key Account Executive (National/Enterprise Singapore Accounts) role at ShopBack.

Our Journey

ShopBack began in 2014 as a late‑night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co‑founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Coordinate across internal teams, including marketing, business development, and operations to achieve merchant’s expectations and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcomes
• Strategically grow merchant revenue with a consultative mix of channels, methods, and converting raw data into actionable insights
• Own a strong pipeline of retention and consistent delivery of merchant success and milestones
• Grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer‑centric approach

Essentials To Succeed

• Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
• Data driven with strong analytical and problem‑solving skills. Ability to identify trends, extract insights, and correlations in data
• Exhibit strong awareness of consumer trends in e‑commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Comfortable with C‑level negotiations and have relationships with top decision makers.
• Open to travelling
• Demonstrated use of AI tools (e.g., ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers' DNA

• Grit – We tackle all challenges head‑on, working together to solve problems and achieve success.
• Hunger – We value hard work, and having relentless drive.
• Speed – We move fast and have a bias for action, all to deliver maximum impact.
• Impact – We focus on results, always aiming for the best possible outcomes and timelines.
• Growth – We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Equal Opportunity Employment

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

Recruitment Process Transparency

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, and generate interview notes. These tools assist our recruiters and interviewers and do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data‑protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].