JUNIOR TECHNICIAN

Tan Boon Ming Sdn. Bhd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Tan Boon Ming Sdn. Bhd. is seeking a Junior Technician to support the technical team in installation, servicing, maintenance, troubleshooting, and repair of household appliances and AV products.

The role offers hands-on exposure under technical guidance, with opportunities to learn product installation, basic testing, and safety practices while progressively developing independent service skills. You will update service records and work with senior technicians to ensure timely, quality repairs

Qualifications

• Certificate, Diploma, SKM, or relevant technical qualification in Electrical, Electronics, Mechanical, Refrigeration, or a related field.
• Fresh graduates are encouraged to apply; relevant hands-on technical experience is an advantage.
• Basic understanding of electrical/electronic systems, wiring, and components.
• Basic troubleshooting and problem-solving ability.
• Willingness to perform hands-on technical and field service work.
• Able to read manuals, wiring diagrams, and schematics.

Responsibilities

• Assist senior technicians in diagnosing, servicing, repairing, and maintaining products.
• Perform basic troubleshooting of electrical, electronic, mechanical, or connectivity issues.
• Assist in replacing defective components, wiring, PCB boards, and other parts where required.
• Carry out basic testing after repair or servicing to ensure products function properly.
• Learn to identify faults accurately and recommend appropriate corrective actions.
• Assist with product installation, setup, testing, and configuration at customer premises.
• Support cabling, wiring, mounting, connection, and equipment setup where applicable.
• Ensure tools, equipment, and work areas are handled safely and properly.
• Follow installation procedures, technical manuals, SOPs, and safety requirements.
• Communicate politely and professionally with customers during service visits.
• Provide basic product usage and maintenance guidance under appropriate supervision.
• Work closely with senior technicians and team members to complete assigned jobs efficiently.
• Escalate technical issues that are beyond own knowledge or authority.
• Update service records, job status, parts used, and work completed accurately.
• Take proper care of company tools, testing equipment, spare parts, and other company property.
• Complete assigned service jobs within the expected timeline and follow up on outstanding work.
• Actively participate in technical training, coaching, and on-the-job learning.
• Develop knowledge of different products, common faults, repair methods, and technical procedures.
• Adhere to PMF by understanding KPIs, tracking achievements, maintaining performance records, and taking ownership of improvement.
• Accept feedback positively and demonstrate continuous improvement in technical competency, productivity, and service quality.

Education

Certificate/Diploma/SKM in Electrical, Electronics, Mechanical or related field

Job description

To support the technical team in installation, servicing, maintenance, troubleshooting, and repair work for household appliances and/or audio-visual products. The Junior Technician will receive hands‑on exposure and technical guidance while progressively developing the skills required to perform service jobs independently.

Key Responsibilities

Technical Service & Repair

• Assist senior technicians in diagnosing, servicing, repairing, and maintaining products.
• Perform basic troubleshooting of electrical, electronic, mechanical, or connectivity issues.
• Assist in replacing defective components, wiring, PCB boards, and other parts where required.
• Carry out basic testing after repair or servicing to ensure products function properly.
• Learn to identify faults accurately and recommend appropriate corrective actions.
• Assist with product installation, setup, testing, and configuration at customer premises.
• Support cabling, wiring, mounting, connection, and equipment setup where applicable.
• Ensure tools, equipment, and work areas are handled safely and properly.
• Follow installation procedures, technical manuals, SOPs, and safety requirements.

Customer & Team Support

• Communicate politely and professionally with customers during service visits.
• Provide basic product usage and maintenance guidance under appropriate supervision.
• Work closely with senior technicians and team members to complete assigned jobs efficiently.
• Escalate technical issues that are beyond own knowledge or authority.

Documentation & Work Management

• Update service records, job status, parts used, and work completed accurately.
• Take proper care of company tools, testing equipment, spare parts, and other company property.
• Complete assigned service jobs within the expected timeline and follow up on outstanding work.

Learning, Performance & Improvement

• Actively participate in technical training, coaching, and on‑the‑job learning.
• Develop knowledge of different products, common faults, repair methods, and technical procedures.
• Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of improvement.
• Accept feedback positively and demonstrate continuous improvement in technical competency, productivity, and service quality.

Knowledge & Skills

• Certificate, Diploma, SKM, or relevant technical qualification in Electrical, Electronics, Mechanical, Refrigeration, or a related field.
• Fresh graduates are encouraged to apply; relevant hands‑on technical experience is an advantage.
• Basic understanding of electrical/electronic systems, wiring, and components.
• Basic troubleshooting and problem‑solving ability.
• Willingness to perform hands‑on technical and field service work.
• Able to understand technical instructions and learn to read manuals, wiring diagrams, and schematics.
• Basic communication and customer service skills.
• Willing to learn and develop technical competency.

What We Look For (Personal Attributes)

• Strong willingness to learn and develop technical skills.
• Hands‑on and comfortable working with tools and equipment.
• Responsible and takes ownership of assigned tasks.
• Follows instructions while gradually developing independent problem‑solving ability.
• Positive towards coaching, feedback, and improvement.
• Customer‑focused and professional when attending service jobs.
• Good teamwork and willingness to support other technicians.
• Safety‑conscious and careful when carrying out technical work.
• Hands‑on training in product installation, servicing, troubleshooting, and repair.
• Exposure to household appliances and/or AV products.
• Develop electrical, electronic, mechanical, and connectivity troubleshooting skills.
• Learn from experienced technicians through on‑the‑job coaching.
• Progressively handle more complex service jobs as technical competency develops.
• Build the technical capability required to perform service assignments independently.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Establish in 1945, TBM has undergone major transformation to serve the market.

From a small shop dealing in bicycles, it is today an expanding organization specializing in consumer electronics and home electrical appliances.

In the face of a rapidly developing world, our next challenge is to innovate the way we improve our customer’s lifestyle. It is our aim to create a unique and distinguished retail experience to our customers.

Establish in 1945, TBM has undergone major transformation to serve the market.

From a small shop dealing in bicycles, it is today an expanding organization specializing in consumer electronics and home electrical appliances.

In the face of a rapidly developing world, our next challenge is to innovate the way we improve our customer’s lifestyle. It is our aim to create a unique and distinguished retail experience to our customers.