AV TECHNICIAN

Tan Boon Ming Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Tan Boon Ming Sdn. Bhd. is seeking an AV Technician to install, configure, and service AV products for customers at client sites.

The role involves wall mounting, cabling, and integration of devices like TVs, sound systems, and projectors, along with diagnosing issues and providing clear customer guidance. Candidates should have a technical qualification in Electrical/Electronic Engineering or AV tech, with experience in installation, troubleshooting, and network connectivity.

Qualifications

• Diploma, certificate, or relevant qualification in Electrical/Electronic Engineering or AV tech.
• Experience with installation, servicing, or troubleshooting AV/electronic products preferred.
• Knowledge of TVs, audio systems, home theatre, projectors and related equipment.
• Basic knowledge of electrical systems, wiring, and cabling.
• Familiar with HDMI, Bluetooth, Wi‑Fi, network connectivity and AV connections.
• Good troubleshooting and problem-solving skills.
• Ability to read technical manuals, diagrams and product specs.
• Good communication and customer service skills.
• Able to perform physical installation work including mounting.

Responsibilities

• Install, set up, and configure AV products such as TVs, speakers, and projectors.
• Perform wall mounting, cabling, placement and basic system integration.
• Diagnose and troubleshoot AV hardware, software, connectivity, and power issues.
• Explain product functions and basic troubleshooting to customers.
• Complete service reports with diagnosis, work performed, and parts used.
• Maintain records of service jobs and care for tools and equipment.

Skills

AV systems

Installation

Troubleshooting

HDMI/Bluetooth/Wi-Fi

Network connectivity

Reading manuals

Communication

Physical installation

Electrical basics

Education

Electrical/Electronic Eng/AV tech qualification

Job description

Responsible for installing, diagnosing, repairing, configuring, and maintaining audio-visual (AV) products and systems. The AV Technician ensures products are correctly installed and functioning, resolves technical issues efficiently, and provides professional technical support and guidance to customers.

Key Responsibilities:

1. Installation & Setup

• Install, set up, and configure AV products such as TVs, soundbars, speakers, home theatre systems, projectors, and related equipment.
• Perform wall mounting, cabling, connection, positioning, and basic system integration.
• Configure network, Wi-Fi, Bluetooth, HDMI, and other device connectivity where required.
• Ensure installations are completed safely, neatly, and according to company standards.
• Diagnose and troubleshoot AV hardware, software, connectivity, picture, sound, and power-related issues.
• Repair or replace defective components, wiring, connectors, PCB boards, and other relevant parts where applicable.
• Identify whether issues are caused by the product, installation, network/connectivity, settings, or external devices.
• Test equipment after installation or repair to ensure proper functionality and performance.
• Escalate complex technical cases where further specialist or manufacturer support is required.

3. Customer Service & Technical Support

• Explain product functions, settings, and basic troubleshooting clearly to customers.
• Guide customers on proper product usage, connectivity, and basic maintenance.
• Handle technical enquiries and customer concerns professionally.
• Ensure customers understand the completed installation or repair before closing the service job.

4. Service Documentation & Equipment Control

• Complete service reports accurately, including diagnosis, work performed, parts used, and job status.
• Maintain proper records of completed and outstanding service jobs.
• Take proper care of tools, testing equipment, spare parts, and company property.

5. Safety, Quality & Performance

• Follow safety procedures, SOPs, manufacturer guidelines, and company service standards.
• Maintain good workmanship, particularly for mounting, cabling, installation, and customer-site work.
• Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.
• Identify recurring technical or installation issues and provide practical feedback and improvement suggestions.

Knowledge & Skills:-

• Diploma, Certificate, or relevant technical qualification in Electrical/Electronic Engineering, Audio Visual Technology, IT, or a related field.
• Experience in installation, servicing, or troubleshooting of AV/electronic products is preferred.
• Knowledge of TVs, audio systems, speakers, projectors, home entertainment systems, and related equipment.
• Basic knowledge of electrical systems, electronics, wiring, and cabling.
• Familiarity with HDMI, Bluetooth, Wi-Fi, network connectivity, and common AV connections.
• Good troubleshooting and practical problem-solving skills.
• Ability to read technical manuals, diagrams, and product specifications.
• Good communication and customer service skills.
• Able to perform physical installation work, including mounting and handling AV equipment.

What We Look For (Personal Attributes):-

• Hands‑on and technically curious.
• Strong problem‑solving and troubleshooting mindset.
• Takes ownership of assigned installation and service jobs.
• Customer‑focused with a professional service attitude.
• Careful and attentive to installation quality and finishing.
• Willing to continuously learn new AV products and technologies.
• Able to work independently while collaborating effectively with the service team.
• Performance‑driven and accountable for assigned KPIs.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Establish in 1945, TBM has undergone major transformation to serve the market.

From a small shop dealing in bicycles, it is today an expanding organization specializing in consumer electronics and home electrical appliances.

In the face of a rapidly developing world, our next challenge is to innovate the way we improve our customer's lifestyle. It is our aim to create a unique and distinguished retail experience to our customers.

Establish in 1945, TBM has undergone major transformation to serve the market.

From a small shop dealing in bicycles, it is today an expanding organization specializing in consumer electronics and home electrical appliances.

In the face of a rapidly developing world, our next challenge is to innovate the way we improve our customer's lifestyle. It is our aim to create a unique and distinguished retail experience to our customers.

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