Junior IT Executive

The Habitat Group; Penang; On-site; MYR 39,000 - 54,000; Full time

Job summary

The Habitat Group in Penang, Malaysia, seeks a Junior IT Executive to provide first line IT support, maintain assets and systems, and back up IT operations across the team. The role includes on-site and remote support to users and ensuring timely resolution of IT issues to sustain high service levels.

The successful candidate will administer Microsoft 365, SharePoint, Power Automate, and Power Apps, collaborate with application teams to advance business solutions, and keep comprehensive IT

Qualifications

• 1–2 years of work experience in IT support, IT infrastructure, or a related field.
• Experience with Microsoft 365 and SharePoint is a plus.
• Ability to diagnose hardware, software, and network issues and document resolutions.

Responsibilities

• Install, configure, and maintain IT systems, computers, peripherals, and related equipment.
• Provide on-site and remote IT support to end users and respond to support requests.
• Diagnose and resolve hardware, software, OS, email, printer, and other IT issues.
• Assist with administration and maintenance of Microsoft 365, SharePoint, Power Automate, and Power Apps.
• Collaborate with app teams to develop and maintain business solutions using Power Apps, SharePoint, and Power Automate.
• Maintain accurate IT documentation, configurations, network information, and asset records.
• Administer IT assets and track allocation, movement, repair, and return.
• Conduct periodic IT asset audits and coordinate with vendors for support.

Skills

IT support

IT infrastructure

Customer service

Technical documentation

Asset management

POS systems support

Tools

Microsoft 365

SharePoint

Power Automate

Power Apps

Job description

The Habitat Group is a for-purpose organization based in Penang, Malaysia dedicated to developing sustainable tourism, nature-culture experiences, and conservation initiatives. Centered on The Habitat Penang Hill, a B Corp certified rainforest park, the group focuses on biodiversity restoration, education, and supporting the Penang Hill Biosphere Reserve under UNESCO's Man and the Biosphere Programme.

About the role

The Junior IT Executive is responsible for providing 1st level IT support and technical assistance, maintaining IT assets and systems, monitoring network services, and supporting IT projects and vendors. The role also provides operational backup and IT support coverage during team members' absence to ensure timely resolution of IT issues and maintain a high level of service to users.

Key responsibilities

Install, configure, maintain, and support company IT systems, computers, peripherals, and related IT equipment.

Provide on-site and remote IT support to end users and respond to IT support requests in a timely manner.

Diagnose and resolve hardware, software, operating system, email, printer, photocopier, and other office IT equipment issues.

Assist with the administration and maintenance of Microsoft 365, Microsoft applications, SharePoint, Power Automate, and Power Apps.

Collaborate with application teams to develop, enhance, and maintain business solutions using Power Apps, SharePoint, and Power Automate.

Maintain accurate IT documentation, including system configurations, network information, user access records, IT procedures, asset records, and troubleshooting guides.

Administer IT assets and maintain accurate records of asset allocation, transfer, movement, repair, replacement, and return.

Conduct periodic IT asset audits and ensure that asset records are properly maintained and updated.

Coordinate with IT vendors and service providers for technical support, maintenance, troubleshooting, warranty claims, and system related issues when required.

Provide technical support for POS systems and other business applications where required.

About you

Minimum 1–2 years of working experience in IT support, IT infrastructure, or a related field.