Junior IT & Data Analytics Associate

Shopee; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Shopee Malaysia is seeking a fresh graduate to join its Corporate IT team as an IT Support specialist. You will provide day-to-day IT support for end-user devices, software, and business applications, ensuring smooth operations across the organization.

This role offers hands-on exposure to Windows/macOS, networking basics, and ITSM tools like ServiceNow and Jira. You will work with cross-functional teams, document SOPs, support asset management, and participate in automation projects to boost

Qualifications

• Bachelor's degree in Computer Science, IT, Information Systems, or related field.
• Fresh graduates welcome to apply and start full-time in 2026.
• Knowledge of Windows/macOS, networks, and enterprise apps.

Responsibilities

• Provide day-to-day IT support for end-user devices and business apps.
• Troubleshoot hardware, software, networking, and access issues promptly.
• Assist with license administration, user provisioning, and asset management.
• Maintain SOPs, inventories, and knowledge articles.
• Monitor systems and security tools for performance and compliance.
• Collaborate with stakeholders to support operations and deliver IT solutions.
• Contribute to IT process improvements, reporting, and automation.
• Liaise with vendors for IT services as needed.

Skills

IT support

Help desk

System administration

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science, IT

Tools

Microsoft 365

ServiceNow

Jira

Job description

Shopee Malaysia is seeking a fresh graduate to join its Corporate IT team as an IT Support specialist. You will provide day-to-day IT support for end-user devices, software, and business applications, ensuring smooth operations across the organization.

This role offers hands-on exposure to Windows/macOS, networking basics, and ITSM tools like ServiceNow and Jira. You will work with cross-functional teams, document SOPs, support asset management, and participate in automation projects to boost