Bilingual IT & Software License Support Specialist

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Shopee Malaysia Sdn Bhd is seeking IT Support (Software)/Centralised License Admin for a 12-month contract in Kuala Lumpur. You will manage software licenses, support provisioning, and ensure policy compliance while coordinating with Procurement and helpdesk teams.

Ideal candidates have a IT-related degree, strong Excel skills, and fluency in English and Mandarin. Entry-level applicants with 1–4 years in IT support or asset management are welcome.

Qualifications

• Bachelor’s degree in IT, CS, Business or related field is required.
• Mandarin and English fluency (written and spoken) are required to support regional units.
• Entry-level welcome; 1–4 years IT support or asset management experience preferred.
• Familiarity with Microsoft 365, Adobe or Zoom administration and ITSM tools (ServiceNow/Jira).
• Strong Excel skills and understanding of IT or asset management principles.

Responsibilities

• License lifecycle management: maintain entitlements and process allocations, deactivations, and requests.
• Operational coordination: work with Procurement and helpdesk for provisioning.
• User support & documentation: resolve access issues and update SOPs.
• Governance & compliance: monitor usage and ensure policy/audit alignment.
• Reporting & improvement: assist data reporting and support automation projects.

Skills

Attention to detail

Willingness to learn

Excel proficiency

Education

Bachelor's degree in IT, Computer Science, Business, or related field

Tools

Microsoft 365

Adobe

Zoom administration

ServiceNow

Jira

ITSM tools

Job description

Shopee Malaysia Sdn Bhd is seeking IT Support (Software)/Centralised License Admin for a 12-month contract in Kuala Lumpur. You will manage software licenses, support provisioning, and ensure policy compliance while coordinating with Procurement and helpdesk teams.

Ideal candidates have a IT-related degree, strong Excel skills, and fluency in English and Mandarin. Entry-level applicants with 1–4 years in IT support or asset management are welcome.