Associate, Centralised License Admin (Corporate IT)

Shopee; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading e-commerce platform based in Kuala Lumpur is seeking a Helpdesk Engineer to manage software licenses and provide technical support. The ideal candidate will have a diploma or degree in a related field and strong troubleshooting skills. This full-time position offers an opportunity to work in a dynamic IT environment, with a focus on enhancing operational efficiency.

Qualifications

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
• Competent at documenting standard operating procedures and knowledge articles.
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities.

Responsibilities

• Diagnose and resolve software license issues faced by end users.
• Manage software license assets and keep track of inventory.
• Perform basic troubleshooting and maintain software systems.

Skills

Analytical skills

Troubleshooting skills

Interpersonal skills

Communication skills

Education

Diploma or degree in Computer Sciences

Job description

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About The Team

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable and reliable IT systems.

Job Description

As a Helpdesk Engineer, under the Centralise License Admin team, you will be responsible for managing the software license and lifecycle according to a global policy, provide technical support in a fast-paced and demanding environment and develop methods to improve operational efficiency and accuracy.

• Diagnose and resolve software license issues faced by end users; regularly update and maintain technical support documentation.
• Manage software license assets, keep track of inventory, and coordinate with vendors to ensure resource availability.
• Perform basic troubleshooting, and install, configure, and maintain software systems as required.

Requirements

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills

Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology

Referrals increase your chances of interviewing at Shopee by 2x