Junior IT Business Analyst — Digital Transformation

Dart; George Town; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance (employee)

Pension contributions

Life insurance

Long-term disability coverage

Enhanced leave options

Wellness screening day

Professional development opportunities

Job summary

Dart is seeking a motivated Junior IT Business Analyst to join our IT team in Penang. You will support discovery, analysis, and documentation of business and technical requirements to deliver technology solutions that improve processes and drive efficiency.

You bring an associate's degree, at least 3 years in business analysis or IT support, and strong Excel/Power Query skills with basic SQL. ECBA is preferred.

Qualifications

• Associate's degree or equivalent experience in business/IT fields.
• 3+ years in business analysis, IT support or related role.
• ECBA certification preferred.
• Experience gathering, documenting, and managing business requirements.
• Proficient in Excel and Power Query for data analysis.
• Basic SQL for querying data and validation.
• Knowledge of SDLC and change/risk management.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication for technical and non-technical stakeholders.
• Organized with ability to manage multiple priorities.
• Proactive, customer-focused mindset and willingness to learn.

Responsibilities

• Collaborate with business stakeholders and technology teams to deliver solutions.
• Gather, analyse, document, and translate business and technical requirements.
• Assess processes and identify opportunities for improvement, automation, and digital transformation.
• Support digital transformation initiatives and technology implementations.
• Develop reporting requirements, dashboards, and data-driven insights.
• Configure, enhance, and support Power Platform solutions.
• Monitor, troubleshoot, maintain, and optimize systems and processes.
• Participate in system testing, UAT, track issues and resolutions.
• Lead smaller projects and assist PMs on larger initiatives.
• Conduct stakeholder interviews and document user stories, acceptance criteria, maps, and docs.
• Define KPIs and develop dashboards using Power BI.
• Create training materials and support end-user adoption.
• Assist with business case development, solution evaluation, gap analyses, and continuous improvement.
• Perform other duties as required.

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder management

Multitasking

Education

Associate's degree in Business Administration, Information Technology, Computer Science, or related field

ECBA certification (preferred)

Tools

Excel

Power Query

SQL

Power BI

Job description

Dart is seeking a motivated Junior IT Business Analyst to join our IT team in Penang. You will support discovery, analysis, and documentation of business and technical requirements to deliver technology solutions that improve processes and drive efficiency.

You bring an associate's degree, at least 3 years in business analysis or IT support, and strong Excel/Power Query skills with basic SQL. ECBA is preferred.